Access Control, Automation, Best Practices, Business Operations, Capacity Management, Change Management, Cloud Computing, Cloud Storage, Communication Skills, Computer Security, Continuous Improvement, Corrective Action, Cross-Functional, Customer Relations, Data Management, Data Recovery, Data Storage, Dell Computers, Disaster Recovery, Documentation, EMC Storage, Ecosystems, Environmental Issues, Financial Administration, Financial Services, High Availability, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, Linux Operating System, Maintain Compliance, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Server, Mortgage Lending, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Performance Tuning/Optimization, PowerMAX, Problem Solving Skills, Project Management Professional (PMP), Regulatory Compliance, Relationship Management, Root Cause Analysis, Security Analysis, Service Level Agreement (SLA), Software Patches, Solicitation Planning, Standard Operating Procedures (SOP), Storage Area Network (SAN), Team Player, Technical Leadership, Test Data, Time Management, Transaction Processing/Management, VMWare, Virtualization, Zoning
Infrastructure Operations Engineer- Core Services
Location: Canton, Massachusetts, United States (Hybrid)
In this position, you'll be based in the Canton,MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Founded in 1978, Computershare is a global leader with over 16,000 employees across 22+ countries, a market capitalization exceeding $7B, and annual revenues of over $2B. The company provides a wide range of services including transfer agency, share registration, employee equity plans, proxy solicitation, and mortgage and loan services.
Known for its strengths in data management, high-volume transaction processing, payments, and communications, Computershare supports leading organizations in managing relationships with investors, employees, and customers.
The Technology Group (CTO) is responsible for delivering and managing global technology services, covering areas such as architecture, infrastructure, operations, and compliance. This role sits within Infrastructure Operations, focusing on the deployment, maintenance, and operational management of core IT infrastructure.
A role you will love
The Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.
Other key duties and responsibilities are as follows:
Deployment & Delivery
- Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
- Support project transitions into production and execute changes through governed processes
Maintenance & Support
- Monitor infrastructure to ensure availability, performance, and capacity
- Troubleshoot issues, perform root cause analysis, and implement preventative actions
- Manage patching, upgrades, and lifecycle activities
- Support incident, problem, and change management processes
- Maintain documentation, SOPs, and runbooks
- Collaborate with vendors and support disaster recovery planning and execution
Security & Compliance
- Enforce security best practices (patching, access control, system hardening)
- Ensure compliance with standards, policies, and audit requirements
- Support vulnerability management and security assessments
Success Measures
- Timely, compliant delivery of infrastructure deployments with increasing automation
- High availability and performance aligned to SLAs and operational standards
- Effective incident resolution, ticket management, and process adherence
- Strong documentation, continuous improvement, and operational efficiency
- Positive audit outcomes, security compliance, and stakeholder satisfaction
What will you bring to the role?
Functional Knowledge
- Strong understanding of IT service management frameworks (e.g., ITIL), including capacity planning, SLAs, and service operations
- Broad technical knowledge across infrastructure domains (servers, networks, storage, cloud, automation)
- Ability to define and implement operational and technical procedures
Business & Industry Experience
- Customer-focused mindset with strong communication skills
- Ability to align technology solutions with business needs
- Experience working in global, cross-functional environments (financial services experience is a plus)
Problem Solving & Impact
- Proven ability to diagnose and resolve complex infrastructure issues in enterprise environments
- Experience managing incidents and ensuring service continuity
- Direct impact on service performance, availability, and delivery against SLAs
Interpersonal Skills
- Strong stakeholder management and collaboration skills
- Solutions-oriented with a proactive, continuous improvement mindset
- High integrity, adaptability, and ability to manage sensitive information
Technical Expertise
Core Skills
- Strong hands-on experience with Dell EMC storage platforms (PowerMax, PowerScale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management
- Strong hands-on experience with backup and recovery technologies, including Rubrik , covering policy management, backup operations, recovery testing, and data protection administration
- Enterprise infrastructure (servers, storage, networks, cloud platforms)
- Virtualization (VMware, Nutanix)
- Microsoft ecosystem (Windows Server, Active Directory, Entra ID)
Proven Experience
- Delivering and supporting complex enterprise infrastructure environments
- Driving automation and operational efficiency
- Infrastructure security, access management, and compliance
- Incident troubleshooting, root cause analysis, and disaster recovery execution
- Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations
- Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data protection in business-critical environments
Qualifications (Preferred)
- Bachelor's degree in IT or related field
- Certifications such as ITIL, PMP, Nutanix, Linux, or storage/data protection
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is USD $74,000 - $94,000 .
The application deadline for submitting the resumes is: 07/01/26.
A company to be proud of
We''re a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We''re dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
C
Computershare Ltd
Computershare (ASX: CPU) is the world's largest stock transfer agent that has pioneered many of the securities industry's innovations to help companies build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.
Today, we offer a comprehensive range of professional services including stock transfer, employee equity plans, investor relations, corporate governance and other business solutions.
AT COMPUTERSHARE, IT'S MORE THAN A JOB
At Computershare, we don't just offer jobs, we offer careers. From a learning and development program that gives team members the chance to learn from the industry's best, to a casual working environment, a total benefits package and tuition reimbursement, we know that looking after our people ensures success for them, for us and for our clients.
TOP 5 REASONS TO WORK HERE
Employees shared their top reasons for you to consider joining our team.
#1 Be Part of a Dynamic Team It’s the Computershare way to work hard and have fun with our teammates.
#2 Be A Change Agent for Good We're proud of the ways that we save energy, reduce waste and encourage each other to give to those in need where they need it most through our sustainability and community support programs.
#3 Be Well Taken Care Of We have great options for affordable medical benefits with wellness credits that promote a healthy lifestyle and earn you discounts, plus tuition reimbursement to promote ongoing education.
#4 Be A Driving Force New thinking and great ideas are vital to our culture of growth. You have the support to be a driving force for change.
#5 Be Career Minded There are lots of ways to build a career here. Just raise your hand and ask.
So, if you’re ready to roll up your sleeves with our 15,000 employees, we look forward to having you.
Visit us at
www.computershare.com/mycareer. Your career is waiting.