Infrastructure & Operations Manager

Infrastructure & Operations Manager

Salary

$134,836.98 - $172,089.69 Annually

Location

Metro Regional Center, OR

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

2026-1420-IT

Department

Information Technology

Opening Date

08/27/2026

Closing Date

9/10/2026 11:59 PM Pacific

• Description
• Benefits

Position Summary

Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Information Technology department is looking for an Infrastructure & Operations Manager to lead the teams that run the technology foundation the rest of the organization relies on. Metro is responsible for regional planning, garbage and recycling, conserving natural areas, providing parks, and operating the Portland Expo Center, the Oregon Convention Center, and the Oregon Zoo. The infrastructure behind it works across the offices, venues, transfer stations, and parks. Providing Metros variety of services with resilient and reliable technology is a point of pride for our team.

Today Metro runs a hybrid environment: on-premises infrastructure alongside cloud services, hybrid identity, a Microsoft enterprise stack, and endpoints spanning all our locations. The environment is stable and well cared for, built and run by a team with deep knowledge of Metros systems.

The future of infrastructure and operations is being reshaped by automation and AI, and Metro is investing in that future: in stronger service management, in automation that takes on routine work so people can focus their expertise where it matters most, and in AI-assisted ways of working. Every choice along the way gets weighed by whether it makes the work more reliable and the team more capable.

Were looking for a leader who can take us there. Someone who has strengthened an infrastructure teams practices and readiness for whats next, and who leads as a team player. Someone who takes Metros goals as their own, partnering with the departments and venues we serve so their needs drive the work, all while keeping our essential technology services on and available. If that sounds like you, we would like to hear from you.

As the Infrastructure & Operations Manager you will

• Lead Metros Systems and Support teams, 14 staff across systems administration and help desk, through two direct-report supervisors.
• Keep Metros systems dependable and secure, so the people of Metro can rely on technology to do their work. Your teams run on-call, and major incident escalation ends with you.
• Strengthen the resilience and availability of Metros systems, including backup and disaster recovery, so critical services hold up through disruption.
• Mature Metros IT service management, building the change, incident, and problem practices that make service measurable, responsive, and steadily improving.
• Bring modern practices into everyday operations: infrastructure and configuration as code, observability that catches issues before users report them, and shared documentation that makes systems easier for the whole team to support.
• Own the life cycle and architecture of Metros systems: deciding whether to modernize, consolidate, migrate, or retire, and where each workload should run.
• Lead the practical, responsible adoption of AI and other innovations in operations, and help your teams build the skills to harness this tool.
• Partner with Metros cybersecurity leadership to run infrastructure that meets Metros information security needs.
• Work across Metros departments and venues, translating technology decisions into terms the people who rely on them can understand and trust.
• Develop and manage the infrastructure and operations budget, set vendor and contracting strategy, and get strong value from Metros technology investments.
• Keep capacity ahead of demand: knowing what the team should own, whats better handled by vendors and partners, and how the mix should shift as needs change.
• Own Metros major infrastructure initiatives and capital investments: making the case for them, delivering what was promised, and being accountable for the value they return.

Attributes for success

• Youve led an infrastructure team through modernization, consolidations, or migrations, while the systems stayed up and the work of the organization carried on.
• You have a strong foundation in enterprise systems, networking, storage, and identity, and youre credible with the system administrators who run them.
• You know the Microsoft ecosystem deeply, on-premises and cloud, including licensing and endpoints, and you keep it evolving as the organizations needs change.
• Youve made a service operation measurably better, implementing service management practices that made a difference, and it stayed better after you moved on to the next thing.
• Youve led through real incidents: keeping your head while systems are down, running a blameless review after, and making fixes that mean the same failure doesnt repeat.
• You find places to automate repetitive work in your team through scripts, pipelines, or configuration, and you can say what you automated first and why, because youd rather find a better way than to keep doing it manually.
• You scale process to risk: changes with real blast radius get real controls, and routine work doesnt get buried under them.
• You give people ownership, clear whats in their way, and grow their skills, and it shows in your team: people who work well together and like the work.
• Youre a strong collaborator, with the teams you work beside and the people who depend on your services, and they bring you into problems early.
• Your organizational skills let you keep daily operations, projects, budget, and vendors all moving, and your team still gets to the quiet yet crucial work like patching, backup testing, and lifecycle replacement.
• You have demonstrated experience with IT vendor, service, and contract management to get the most value for IT services.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about how Metro is advancing diversity

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field, and Five (5) years of experience leading or supervising technical staff or teams in IT infrastructure or IT operations, and
• Two (2) years of experience managing IT infrastructure projects or initiatives, such as migrations, consolidations, upgrades, or system implementations, or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Hybrid Telework

This position is designated as "hybrid telework." You will be required to work onsite and at times have the option to work away from your assigned work location. The specific schedule and balance of onsite and telework will be discussed with the hiring manager at the time of offer. Employees must reside in Oregon or Washington to work at Metro. Please note, the designation of hybrid telework may be subject to change at a future time.

This position supports systems that operate outside business hours, including at Metros venues. Travel between Metro locations, evening and weekend work, and extended hours may be required.

The teams this position leads provide on-call coverage. During major incidents and emergencies, this position may be required to report onsite on short notice.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Training or certification in an IT service management framework or methodology, such as ITIL, COBIT, or an equivalent.
• Experience in government or another highly regulated industry, such as healthcare, utilities, or financial services.
• Experience leading or working within a union-represented workforce.
• Demonstrated use of AI tools in your own work, and experience bringing a team along in adopting them.

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed resume that includes the following details for each employer:

• Name of employer, working title

• Dates of employment; including if the work was full-time or part-time your title,

• Number of employees supervised

• Summary of your responsibilities

• A cover letter that addresses following:

• What kind of infrastructure and operations environment have you run, and what did you change about it?

• Your interest in the position and how your experience aligns with the role.

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments
• Reference check
• Background check for finalist candidate

COMPENSATION, BENEFITS AND REPRESENTATON

The full-salary range for this position is step 1: $134,836.98 to step 6: $172,089.69. However, unless a candidate's qualifications justify, based on the Oregon Pay Equity Act requirements.and Metro's internal equity review process, the appointment will likely be made between step 1: $134,836.98 to the equity range step 4: $156,091.17.

This position is not eligible for overtime and is non-represented. It is classified as a Manager II position. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Recruiter: Carrie Gundermann

Email: carrie.gundermann@oregonmetro.gov

Additional Information

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions - including recruitment, screening, interviewing, selection, promotion, compensation, and separation - must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans preference

Under Oregon Law, qualified veterans may be eligible for veterans preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro's "How to apply" page.

Government Jobs

For assistance with your account or to reset your password please visit GovernmentJobs "Help and Support" page.

Metro

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area's garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.

As part of the Metro family, you play a vital role in serving the people of the greater Portland region.

Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status.

This is a budgeted, regular status position with a full-time schedule. The position is eligible for these benefits:

• Medical, dental and vision health insurance
• Paid sick leave
• Paid vacation, holiday, and other leave
• Paid parental leave
• Full contribution to Oregon PERS retirement
• No-cost TriMet Hop Pass
• Employee Assistance Program
• Training opportunities
• Flexible schedules depending on position and department
• Hybrid/Telework living in Oregon /Washington depending on position and department

Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling.

Learn more about employee benefits.

Some positions are represented by a union and have additional benefits.

View union contracts here.

Employer Oregon Metro

Address 600 NE Grand Ave

Portland, Oregon, 97232

Phone 503-797-1570

Website http://www.oregonmetro.gov