Infrastructure Operations Planner

Infrastructure Support Analyst

Location: Dearborn, MI 48120
Schedule: Hybrid - 4 days onsite
Pay Rate: Up to $40.45/hour, depending on experience and chosen benefits

Position Overview

The Infrastructure Support Analyst will support enterprise Storage as a Service (StaaS) and Data Protection as a Service (DPaaS) offerings. This role partners closely with infrastructure, server, and vendor teams to support planning, asset management, financial tracking, and day-to-day operational activities across a global storage environment.

Key Responsibilities

• Support planning, tracking, and execution of work using Jira, including Epics, User Stories, and Tasks

• Assist with asset management activities, including leasing, service contracts, and lifecycle tracking

• Contribute to current and future planning initiatives supporting the global expansion and evolution of storage services

• Support installation of new storage hardware and removal of end-of-life equipment

• Assist with planning and installing fiber connections to new storage devices and completing connectivity requests originating from server teams

• Perform ongoing troubleshooting within a server-connected storage environment

• Support financial tracking, capacity planning, and reporting activities

• Coordinate with internal teams and vendors for storage installations, decommissions, and hardware refreshes

Required Skills & Qualifications

• Associate-level IT experience (2+ years)

• Experience using Jira for planning, tracking, and task management

• Strong proficiency in Microsoft Office, with an emphasis on Excel

• Ability to analyze complex data and present findings to leadership

• Excellent written and verbal communication skills

• Strong interpersonal skills and a high level of integrity

Preferred / Nice-to-Have Skills

• Knowledge of procurement, purchasing, or project management processes

• Familiarity with data center layouts, access procedures, and operational standards

• Understanding of storage fiber infrastructure, including fiber optic connections and Cisco MDS switches

• Experience coordinating installation and decommissioning of storage devices

• Familiarity with vendor power and connectivity requirements

Education

• Bachelor’s degree required

Additional Requirements

• Ability to lift up to 50 lbs. if needed

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