What You'll Do:
The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution-working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.
About the Role:
As the Infrastructure Operations Program Manager, you will be responsible for operationalising and scaling CoreWeave's bare metal support & RMA programs globally. You will lead a pivotal function, serving as the liaison between clients, internal teams, and external vendors to ensure effective communication and alignment. You will drive the management of client relationships and enable cross-functional partnerships that drive improvements for new and existing operational processes and tools.
In this role, you will:
• Own and drive RMA workflows, coordinate with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced, and tracked - and use data to monitor trends, drive accountability, and reduce repeat issues. • Lead cross-functional maintenance efforts, helping ensure that both proactive and reactive maintenance (upgrades, replacements, power/cooling work, etc.) are planned, communicated, and executed with minimal disruption to customers - and that post-maintenance reviews are informed by meaningful KPIs. • Act as a bridge between Support, FleetOps, and the client by representing the customer's voice internally and ensuring that field work, hardware tracking, and incident handling are executed cleanly and understood. • Build repeatable, measurable processes by turning ad hoc or one-off actions into standardised, trackable workflows that can scale across regions, vendors, and clients - with dashboards or reporting in place to track backlog, resolution time, vendor performance, and program health. • Contribute to the overall maturity of the program by helping the team transition to a metrics-driven, well-documented operational model that enables faster time-to-resolution, clearer accountability, and an improved customer experience.
Who You Are:
3+ years of technical program management experience in the cloud or high-performance computing space as it relates to server and data center operations.
Proven technical project management experience in cloud or high-performance computing, specifically server and data centre operations.
Demonstrated technical ability to assimilate complex technical concepts to better operational processes.
Proven problem-solving skills and adaptability in a fast-paced environment.
Excellent communication and collaboration abilities, with experience working effectively across multidisciplinary internal and external teams.
Familiarity with Linux, containerization technologies, and cloud computing concepts.
Demonstrated hardware troubleshooting knowledge within an infrastructure space.
Expertise in working with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
Proven experience with implementing process workflows, ticketing systems, data analysis, and tooling/methodology for creating and maintaining detailed documentation for customer-facing reports.
Demonstrated leadership ability and excellent communication skills.
Problem-Solving & Adaptability:
Robust problem-solving skills and adaptability in a fast-paced environment.
Applicants must have work authorisation that does not require sponsorship from the company now or in the future.
Wondering if you're a good fit? We believe in investing in our people and value candidates who bring unique backgrounds-even if you don't check every box. Here are a few qualities we've found make someone successful on our team.
If some of this describes you, we'd love to talk.
You're curious about Kubernetes, Docker, and containerized infrastructure.
You have strong problem-solving skills with a proactive and analytical mindset.
You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
Be Curious at Your Core Act Like an Owner Empower Employees Deliver Best-in-Class Client Experiences Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $122,000 to $179,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).