Hybrid at two Locations: MN-Hopkins Excelsior Blvd and TX-Genpass Irving

Hours: Core working hours from 8 to 5 central

Interview Process: One interview round with manager via Teams for most with and a second interview with another senior leader for the finalists. Primary focus areas are on infrastructure experience, process improvement experience, and looking for high energy people. Don t need to be an engineer but need to really understand infrastructure technologies and interface with people that are engineers.

Position Summary

We are seeking a highly motivated, high-energy contractor to support enterprise infrastructure technical hygiene initiatives through process analysis, process improvement, operational governance, and cross-functional coordination. The successful candidate will work closely with infrastructure engineering, operations, cybersecurity, and technology leadership teams to improve the consistency, effectiveness, and efficiency of technical hygiene programs.

This role combines infrastructure technology knowledge with process improvement expertise to drive sustainable improvements in technology currency, patch management, vulnerability management, lifecycle management, maintenance governance, and operational risk reduction.

Key Responsibilities

Process Improvement and Analysis

Document current-state infrastructure processes, workflows, dependencies, handoffs, controls, and decision points.

Identify process inefficiencies, bottlenecks, duplication, control gaps, and improvement opportunities.

Facilitate workshops and working sessions with technical and non-technical stakeholders.

Develop process maps, standard operating procedures, governance documentation, and implementation recommendations.

Define and track process measures, key performance indicators, and improvement outcomes.

Infrastructure Technical Hygiene

Support initiatives focused on:

Patch and vulnerability management

Technology currency and lifecycle management

Operational governance and maintenance window coordination

Infrastructure standards and configuration compliance

Technology risk reduction

Operational resiliency and recovery processes

Partner with engineering teams to improve consistency, execution, and accountability across infrastructure domains.

Governance and Reporting

Create executive-ready reporting, presentations, and decision materials.

Track workstream progress, risks, dependencies, decisions, and action items.

Support audit, regulatory, risk, and governance activities.

Develop sustainable reporting mechanisms, dashboards, and transition materials.

Required Qualifications

Experience

5+ years of experience in enterprise infrastructure, technology operations, platform engineering, systems administration, cloud operations, or a related technical discipline.

2+ years of experience in process improvement, business analysis, operational excellence, or continuous improvement.

Experience working within a large, complex technology organization.

Infrastructure Knowledge

Strong understanding of multiple infrastructure disciplines, including several of the following:

Windows and Linux platforms

Cloud infrastructure, with Azure preferred

Network technologies

Databases and middleware

Storage, backup, and recovery technologies

Monitoring and observability platforms

Vulnerability and patch management

Infrastructure lifecycle management

Technology operations and service management

Process Improvement Skills

Foundational knowledge of process improvement methods such as Lean, Six Sigma, Kaizen, or Continuous Improvement.

Experience developing process documentation, workflow diagrams, and operating procedures.

Ability to analyze data, identify trends, perform root cause analysis, and recommend practical operational improvements.

Strong facilitation, stakeholder management, and change adoption skills.

Required Competencies

Work Ethic and Execution

Exceptional work ethic, personal accountability, and ownership mentality.

High energy and the ability to work with urgency in a fast-paced environment.

Self-starter capable of driving work with minimal supervision.

Strong organizational skills, attention to detail, and reliable follow-through.

Ability to manage multiple priorities while maintaining quality and momentum.

Communication and Collaboration

Ability to communicate effectively with engineers, architects, managers, executives, risk partners, and non-technical stakeholders.

Strong written communication, presentation, and documentation skills.

Comfort facilitating discussions, resolving ambiguity, and building alignment across teams.

Preferred Qualifications

7+ years supporting enterprise infrastructure environments.

Experience with technical hygiene, vulnerability management, technology currency, infrastructure modernization, or cloud transformation initiatives.

Experience in a highly regulated industry such as financial services.

Experience with ServiceNow, Power BI, Visio, SharePoint, Power Automate, or similar platforms.

Familiarity with technology governance, risk, compliance, change management, and audit processes.

Ideal Candidate

The ideal candidate possesses strong infrastructure technology experience, a foundational understanding of process improvement methods, and a reputation for hard work, accountability, and execution. They are energized by solving operational challenges, partnering with technical teams, and driving practical improvements that strengthen technology health, reduce risk, and increase operational efficiency.

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EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.