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Infrastructure Production Support Analyst

RAPID EAGLE INC

Dallas, TX

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JOB DETAILS
SKILLS
Analysis Skills, Business Solutions, CA Workload Automation AE (AutoSys Edition), Data Management, Database Extract Transform and Load (ETL), Dental Insurance, Documentation, Enterprise Applications, Identify Issues, Incident Management, Informatica, Linux Operating System, Microsoft Windows Operating System, Microsoft Windows Server, Multiplatform/Cross-Platform, Performance Metrics, Problem Solving Skills, Production Support, Quality Assurance, Reporting Dashboards, Root Cause Analysis, Software Administration, Software Patches, Splunk, Systems Analysis, Time Management, Time Tracking
LOCATION
Dallas, TX
POSTED
10 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance

Infrastructure Production Support Analyst
Plano TX
Onsite Role


Job Overview:


We are looking for a hands-on Infrastructure & Production Support Analyst with strong experience supporting enterprise applications and backend infrastructure. The ideal candidate will have expertise in job scheduling, data pipelines, system monitoring, and cross-platform support across Windows and Linux environments, with strong exposure to observability tools.


Key Responsibilities:


  •  Provide L2/L3 production and infrastructure support for critical business applications and data workflows. 
  •  Monitor and manage batch jobs and workflows using AutoSys, ensuring timely execution and issue resolution. 
  •  Support ETL processes and troubleshoot failures in Informatica workflows and data pipelines. 
  •  Perform real-time monitoring and alerting using Splunk and Grafana. 
  •  Analyze logs, system alerts, and performance metrics to quickly identify and resolve production issues. 
  •  Work on Windows and Linux server environments for application support, patching coordination, and system health checks. 
  •  Perform incident management, problem management, and root cause analysis (RCA) for recurring issues. 
  •  Coordinate with infrastructure, database, and application teams for issue resolution and deployments. 
  •  Support release activities, job scheduling changes, and environment validations across multiple environments (Dev, QA, Prod). 
  •  Maintain and enhance monitoring dashboards, alerts, and operational documentation. 


About the Company

R

RAPID EAGLE INC

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