As an Infrastructure Specialist 2, you will play a key role in supporting and maintaining the technology environment for the Ohio Department of Children and Youth (DCY). This position operates across multiple technology domains, requires strong problem solving skills, and involves both independent work and collaboration with peers and customers.
What You Will Do
- Administer, troubleshoot, and support Exchange and O365 services, including mail flow, mailbox configuration, distribution groups, permissions.
- Install, configure, monitor, maintain, upgrade, and administer multiple technology platforms and systems.
- Process and administer DCY - MECM software packages and requests, ensuring timely delivery and proper configuration.
- Diagnose, analyze, and resolve technical issues across assigned technology domains; provide support directly to customers.
- Create, organize, and maintain technical documentation that supports ongoing operations and knowledge sharing.
- Review and monitor enterprise security systems; respond to alerts and alarms according to agency policies (including anti virus and spam systems).
- Interface across various hardware and software platforms to ensure compatibility, performance, and reliability.
- Provide informal mentorship to peers or lower level staff through conversation, observation, or clear technical documentation.
- Demonstrate a full understanding of duties, knowledge, skills, and abilities required at lower levels, applying them as needed at higher technical complexity.
Work Environment & Expectations
- You may be placed on call 24/7, depending on operational needs.
- You may be required to carry and respond to an agency cellular phone.
- Travel may be required. You must provide your own transportation or have a valid driver's license to operate a state vehicle.
- The work involves balancing project responsibilities, daily operational tasks, and unexpected urgent issues that may arise.
- You'll interact with both technical and non technical staff, requiring clear communication and patience.
- This role offers opportunities to grow your technical skill set across multiple domains and contribute to secure, reliable statewide services.
Preferred Qualifications
- Strong knowledge of O365 and Exchange administration
- Experience with Microsoft Identity Manager (MIM) or similar identity lifecycle management tools
- Familiarity with Netskope or comparable web filtering solutions
- Proficiency with MECM, Software Center deployments, and endpoint configuration
- Skill in managing file permissions (NTFS, shared drives, access control)
- Strong documentation habits to support continuity and knowledge sharing
- Effective written and verbal communication with technical and non technical staff
- Experience performing file restores using enterprise backup/recovery systems
- Ability to administer Adobe Admin Console and Visual Studio Admin Console
- Understanding of ReCaptcha or similar anti bot security tools
- Strong troubleshooting and analytical skills across systems and applications
- Ability to manage multiple competing priorities in a high demand environment
- Experience using job scheduling tools such as JAMS
- Willingness to cross train and support critical operations across IT teams
Pay Information
Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.
Months of Employment
At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
78 Months
90 Months
Pay Range
OCSEA/34
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Hourly
$38.01
$39.86
$41.81
$43.90
$46.00
$48.28
$50.66
$53.13
$55.80
Annual
$79,061
$82,909
$86,965
$91,312
$95,680
$100,422
$105,373
$110,510
$116,064
Background Check Information
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
Status of posted positions
You can check the status of your application online be signing into your profile and clicking the "My Jobpage" tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to DCY.HumanResources@childrenandyouth.ohio.gov.
48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
- Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
- Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
- Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
Job Skills: Information Technology