Infrastructure Support Specialist

Introduction

Visium Resources has been asked to identify qualified candidates for this Infrastructure Support Specialist position. This position is a contract hire opportunity which is expected to be on-site in Reston, VA for a duration of one year.

Summary

The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers. 

Job Description:

Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
* Follows the established technology standards, policies, and support processes.
* Helps establish and monitor metrics on service delivery and customer satisfaction.
* Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams,
* Supports Local Area Network and Wireless Network, etc.
* Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
* Manages and maintains local assets and configuration items in ServiceNow.
* Perform moves, adds, and changes.
* Participate in special projects, as assigned.
* Travel to offices/ job sites for short term project support
* Provides proactive and timely support to executives and VIPs