Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a trusted engineering, construction and project management partner to industry and government. Differentiated by the quality of their people and their relentless drive to deliver the most successful outcomes, they align their capabilities to their customers' objectives to create a lasting positive impact. Since 1898, they helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Job Title: Infrastructure Support Specialist
Location: Reston, VA, 20190
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Desription:
- The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Responsibilities:
- Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
- Follows the established technology standards, policies, and support processes.
- Helps establish and monitor metrics on service delivery and customer satisfaction.
- Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams,
- Supports Local Area Network and Wireless Network, etc.
- Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
- Manages and maintains local assets and configuration items in ServiceNow.
- Perform moves, adds, and changes.
- Participate in special projects, as assigned.
- Travel to offices/ job sites for short term project support
- Provides proactive and timely support to executives and VIPs
Basic Qualifications:
- Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience.
- 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
- 3+ years of experience with incident and request management system like ServiceNow.
- 3+ years of experience supporting executives and VIPs.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Reston, VA |
| Industry | Computer/IT Services |
| Salary | $38.34–$49.75 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Computer Maintenanceunmatched
- Computer Scienceunmatched
- Construction Engineeringunmatched
- Construction Managementunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Diversityunmatched
- File and Print Sharingunmatched
- Governmentunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- Hubsunmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Metricsunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Mobile Devicesunmatched
- Network Administration/Managementunmatched
- Network Supportunmatched
- Operating Systemsunmatched
- Peripheral Hardwareunmatched
- Printingunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Service Deliveryunmatched
- ServiceNowunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Videoconferencingunmatched
- Videoconferencing Softwareunmatched
- Willing to Travelunmatched
- Wireless Communicationsunmatched
- Wireless LANunmatched
- Workforce Managementunmatched
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