Infrastructure Systems Administrator (Hybrid - Cleveland, OH)

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness.

Role Summary

We are seeking a Systems Administrator with strong technical expertise, excellent customer service skills, and a commitment to growing within a collaborative team environment. In this role, you will install, configure, and administer Windows and Linux server operating systems. You will also engineer and support an expanding systems environment that includes Active Directory/Entra ID, Microsoft 365, VMware, and Exchange. Additional responsibilities include planning and implementing future upgrades for Windows and Linux systems, as well as supporting a range of infrastructure applications.

Responsibilities

Systems engineering and administration

• Engineer and maintain Windows operating systems along with the services that support a Microsoft centric network (DNS, DHCP, GPO, PKI, IIS, AD, etc.)
• Support and maintain a VMware computing environment.
• Maintain a strong understanding of storage technologies.
• Understand the concepts of mail delivery and maintaining an Exchange server environment.
• Contribute knowledge and expertise to the Linux administration team.

Cloud, security, and compliance

• Apply knowledge of Microsoft/AWS cloud services, web security, secure file transfer, application whitelisting, and email filtering technologies.
• Run system audit reports to support regulatory compliance.

Operations and support

• Troubleshoot hardware and software issues across all support tiers.
• Participate in a rotating on-call schedule to provide 24/7 support.
• Scale infrastructure to support increased capacity and usage.

Collaboration and delivery

• Work effectively in a team environment while managing multiple tasks.
• Collaborate with other IT teams to optimize performance.

Requirements

• 4+ years of hands-on experience designing, implementing, and maintaining Windows server environments with Active Directory/Entra ID.
• 3+ years of experience managing VMware environments, SAN, and backup technologies.
• 2+ years of enterprise Linux experience.
• Practical experience with TCP/IP and LAN/WAN routing and switching.
• PowerShell scripting knowledge.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Demonstrated teamwork skills and a willingness to support a variety of projects.
• High level of initiative and dedication
• Minimum of a High School Diploma/GED

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $70,000.00 - $90,000.00 annually. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.