Skills

Amazon Web Services (AWS)unmatched

Cloud Computingunmatched

Configuration Managementunmatched

Customer Support/Serviceunmatched

Endpoint Securityunmatched

GCP (Good Clinical Practices)unmatched

IP Multimedia System (IMS)unmatched

Manufacturing Data Managementunmatched

Metricsunmatched

Microsoft Product Familyunmatched

Microsoft Windows Azureunmatched

Microsoft Windows Operating Systemunmatched

Mobile Devicesunmatched

On Site Supportunmatched

Operations Processesunmatched

Performance Metricsunmatched

Risk Managementunmatched

Service Level Agreement (SLA)unmatched

Software Patchesunmatched

System Center Configuration Manager (SCCM)unmatched

Technical Consultingunmatched

Technical Supportunmatched

Description

Duration: 6+ months (Contract-to-hire)
Compensation: $60-75/hr W2 only!
Location: St. Petersburg, FL

Responsibilities:

Own Intune, MECM/SCCM, and MDM services within the IMS Workplace/EUC tower, accountable for service stability, SLA adherence, and operational excellence.
Establish and maintain service governance, including KPIs, operational metrics, risk management, and escalation management.
Act as the escalation point for complex endpoint-related incidents, problems, and service risks.
Provide oversight for device lifecycle services, including provisioning, configuration, patching, software deployment, compliance enforcement, and decommissioning.
Ensure standardized delivery models, runbooks, and operational processes are followed across global delivery teams.
Drive effective collaboration between Service Desk, Field Services, Security Operations, and Endpoint Engineering teams.

Platform Strategy & Transformation