Infrastructure Technical Writer

Senior Infrastructure Technical Writer

We are seeking a highly skilled Senior Infrastructure Technical Writer to join our team. The ideal candidate will have a strong background in researching, documenting, and maintaining detailed technical materials for infrastructure environments, including data centers and cloud solutions. This role involves collaborating with cross-functional engineering teams, creating complex Visio diagrams, and publishing documentation tailored to various audiences, ensuring seamless knowledge transfer and operational support.

Required Skills and Qualifications

The following are required:

• Proven experience in technical writing for infrastructure projects.
• Experience working in large-scale IT infrastructure projects.
• Familiarity with Windows, Unix, cloud platforms, Network, Storage, SQL databases, and monitoring tools.
• Background in ITIL or similar frameworks.
• Proficiency in creating complex Visio diagrams (strong Visio skills required).
• Hands-on experience with ServicePoint Knowledge Management System and MS Word.
• Strong understanding of infrastructure components, including data centers, cloud solutions, networking, and security.
• Excellent communication and collaboration skills, with the ability to work effectively in a distributed team environment.
• Proficiency in MS Teams for virtual collaboration and training.
• Exceptional attention to detail and organizational skills.
• Bachelor's degree in Technical Writing, Computer Science, or a related field.

Key Responsibilities

The following are key responsibilities:

• Research and Requirements Analysis :
• • Analyze requirements for new infrastructure builds, including data center and cloud solutions.
  • Conduct independent studies of proposed systems and hardware components to understand and document their functionality.
• Create Technical Diagrams :
• • Develop and maintain detailed Visio flow diagrams illustrating transaction traffic patterns, network connectivity, and configurable system components.
  • Ensure diagrams are accurate, up-to-date, and adhere to organizational standards.
• Documentation Strategy and Planning :
• • Collaborate with project managers to define documentation strategies and schedules.
  • Develop comprehensive documentation plans for each infrastructure project.
• Collaboration with Engineering Teams :
• • Work closely with engineers across Windows, Unix, Cloud, Network, Security, SQL Database, and Monitoring domains.
  • Gather detailed technical build information and ensure clarity in documentation deliverables.
• Documentation Authoring :
• • Author and maintain a suite of documentation for two primary audiences:
  • • Online HTML knowledge articles for global Operations Support teams using ServicePoint Knowledge Management System.
    • Infrastructure reference guides for Platform Engineering using MS Word.
  • Ensure documentation adheres to organizational standards and is accessible to intended audiences.
• Knowledge Transfer and Training :
• • Host virtual documentation turnover sessions with Operations Support teams using MS Teams.
  • Provide clear and effective communication during training sessions to facilitate knowledge dissemination.
• Team Collaboration and Peer Reviews :
• • Participate as an integral member of the centralized documentation team.
  • Engage in peer reviews, mentorship, and sharing of best practices.
• Version Control and Maintenance :
• • Regularly update and maintain documentation to reflect infrastructure changes.
  • Utilize version control practices to ensure consistency and accuracy across all materials.
• Process Improvement :
• • Continuously evaluate and refine documentation processes to enhance efficiency and quality.
  • Contribute to the development of documentation standards and templates.