Injury Counselor

The Injury Counselor will be responsible for knowledge of workers' compensation claims handling and procedures for a variety of jurisdictions throughout the United States. The ideal candidate thrives in a fast-paced work environment and is comfortable juggling multiple tasks.

Primary Responsibilities:

• Collaborate with Branch Offices to ensure all Nesco Resource claims paperwork is completed for all claims and that all Nurseline procedures are followed.
• Input and maintain current workers compensation claim information in the internal risk management software system and monitor the claims management systems of the third-party administrators (TPA) and managed care organizations (MCO).
• Daily correspondence with Nesco Resource branches to include but not limited to:
• Completion of Nesco Resource injury packet
• Ongoing treatment and follow-ups
• Assisting with transitional duty assignments and return to work processes
• Managing a variety of additional workers' compensation related issues
• Daily correspondence with TPA adjusters and MCO adjusters regarding:
• Employee information
• Authorization and direction of medical treatment plans
• Compliance with transitional duty assignment and return to work process
• Evaluation of claim resolution options.
• Daily correspondence with medical providers to include but not limited to:
• Monitor treatment plans along with approved treatment
• Obtaining medical documentation on each claim
• Determination of workers' compensation claim compensability
• Participation in all claim reviews
• Assist with creation of new forms/documents to help with the flow and management of workers' compensation claims.
• Coordination with Risk and Safety Team in the promotion of Loss Control strategies
• Complies with all Company safety guidelines and processes. Reports known safety issues, including near misses, accidents and potential concerns to the Risk and Safety Department

• Associate's Degree accredited university preferred, or equal years of experience.
• Demonstrated success in in a fast-paced environment
• Communicative team player that is very detail oriented and has outstanding interpersonal skills
• Demonstrated ability to multitask in a complex environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Organizational skills and multitasking abilities
• Creative, flexible, and innovative team player
• Strong computer skills preferably in a PC environment

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.