Accounting, Communication Skills, Customer Support/Service, Detail Oriented, Financial Transactions, Follow Through, Hospitality and Tourism, Interpersonal Skills, Multitasking, Record Keeping, Writing Skills
Front Desk Agent
Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out. As part of The Inn at Matteis Tavern family, you will oversee and orchestrate a proactive and seamless Guest program, including but not limited to: reaching out to guests prior to arrival, greeting guests upon arrival, and overseeing all aspects of their stay.
- Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
- Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
- Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
- Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
- Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
$23.34/hour
Qualifications
- Ability to handle multiple tasks efficiently
- Strong interpersonal and communication skills
- Exceptional follow through and attention to detail
- Previous Guest Services experience preferred- 1 year in a similar role
- Use of Opera, Unifocus, Google, Trip Advisor, Yelp and Opentable a plus
- Excellent written and communication skills
- Willingness to work holidays and weekends as business levels dictate
- Pleasant and professional phone demeanor.
- Must be "Team" focused.
- Ability to take on new responsibilities and roles as the position demands, whether they are administrative or operationally based