Inside Account Agent

Virtualite Business Process Outsourcing Services

Pittsburgh, PA

JOB DETAILS
JOB TYPE
Full-time
SKILLS
Business Process Outsourcing, Business Services, Communication Skills, Cross-Selling, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Entrepreneurship, Inside Sales, Leadership, Needs Assessment, Onboarding, Operational Support, Organizational Skills, Problem Solving Skills, Process Management, Sales, Sales Management, Sales Prospecting, Sales Qualification, Systems Maintenance, Up-Selling, Writing Skills
LOCATION
Pittsburgh, PA
POSTED
15 days ago

About Virtualite 
Virtualite Business Process Outsourcing Services helps entrepreneurs and organizations streamline operations through virtual support and digital process management. We are currently hiring inside account agents to manage and grow client relationships. You will engage prospects and existing accounts, helping them identify the right service solutions while building long-term partnerships. 

In This Role: 

• Contact prospective and existing clients through outbound calls, email outreach, and follow-ups 
• Qualify leads and identify client needs through discovery conversations 
• Present Virtualite’s services and recommend tailored solutions 
• Manage account activity, notes, and pipeline updates in CRM systems 
• Support renewals, upsells, and cross-sell opportunities 
• Coordinate with internal teams to ensure a smooth onboarding and client experience 
  

We are looking for: 

• Experience in inside sales or account management is a plus but not required 
• Strong phone presence and written communication skills 
• Organized, dependable, and comfortable managing multiple accounts 
• Goal-oriented with the ability to work within a structured sales process 
• Tech-savvy and able to learn new tools and service offerings quickly 
 

What we offer: 

• Competitive base pay with performance-based incentives 
• Benefits including medical, dental, vision, 401k, and paid time off 
• Career advancement opportunities as the team expands 
• Ongoing training and leadership support 
• Collaborative culture focused on long-term client success 

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Virtualite Business Process Outsourcing Services