Inside Channel Account Manager

Summary

Drive business through ESET's channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirement Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required.

• Primarily deal with volume partners.

• Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs

• Create the pipeline with your accounts with focus on existing business and upsell with guidance from senior team members.

• Be able to accurately forecast revenue on a weekly and monthly basis.

• Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.

• Keep reseller and customer company information and all activities up-to-date in CRM system.

• Assist resellers in operation tasks to process Deal registration and Orders.

• Achieve monthly and annual revenue and KPIs targets.

• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

REQUIREMENTS

Education:

• Bachelor's degree in Cybersecurity, IT, or a related field preferred or equivalent experience

• 2-5 years of experience in an inside sales role, preferably within cybersecurity

• Experience working with SaaS solutions is a must

• Strong attention to detail and self-motivated

• Excellent follow-up and communication skills

Experience:

• Years of work experience: 2

Knowledge:

• Basic Knowledge of Microsoft Excel and Word
• Knowledge of Outlook

Language:

• English- B2

Communication:

• N/A

Managerial skills:

• N/A

Personal characteristics:

• N/A

Benefits

Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub- Discounts on travel, cars, electronics, etc…
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location

San Diego

Additional locations

Time type

Full time