Inside Channel Account Manager

ESET

San Diego, California

JOB DETAILS
SKILLS
Channel Management, Cross-Selling, Customer Relations, Customer Relationship Management (CRM) Systems, Dental Insurance, Distribution Channel, Electronics, Employee Assistance Plan, English Language, Health Plan, Insurance, Mathematics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operations Processes, People Management, Performance Metrics, Reseller Channel, Revenue Forecasting, Revenue Planning, Sales Management, Sales Pipeline, Secondary School, Staff Training, Team Player, Technical Sales, Up-Selling, Vision Plan
LOCATION
San Diego, California
POSTED
3 days ago

Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES • Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements. • Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organisation to positively influence as required. • Primarily deal with volume partners. • Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs • Create the pipeline with your accounts with focus on exisitng business and upsell with guidance from senior team members. • Be able to accurately forecast revenue on a weekly and monthly basis. • Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims. • Keep reseller and customer company information and all activities up-to-date in CRM system. • Assist resellers in operation tasks to process Deal registration and Orders. • Achieve monthly and annual revenue and KPIs targets. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTSEducation: • Degree or equivalent is desirable, preferably in IT or cyber related subject • GCSE (or equivalent) in Maths & English( high school) Experience: • Years of work experience: 2 Knowledge: • Basic Knowledge of Microsoft Excel and Word • Knowledge of Outlook Language: • English – B2 Communication: • N/A Managerial skills: • N/A Personal characteristics: • N/A

Benefits

Health & well-being

  • Cigna Medical Plan
  • Cigna Dental Plan
  • EyeMed Vision Plan
  • Reliance Standard Life Insurance
  • Reliance Standard Long Term Disability Plan
  • HealthJoy Employee Assistance Program
  • Cigna Supplemental Insurance
  • Lifestyle Spending Account
  • Bi-Weekly Mediation Series 
  • On-site Gym and shower facilities

Family

  • Volunteer Day off
  • Paid Time off
  • Tuition Reimbursement
  • Birthing Parent Match
  • Pet Insurance

Office

  • Recreational Zone
  • Coffee & Snacks
  • Parking Benefit

Other

  • Benefit Hub - Discounts on travel, cars, electronics, etc…
  • 401(k) retirement savings
  • ESET's Charitable Contributions Program
  • Referral Program

Primary location

San Diego

Additional locations

Time type

Full time

About the Company

E

ESET