Inside Plant (ISP) Engineer II

Looking to grow your engineering expertise while supporting the backbone of a major network? Join Spectrum as an Inside Plant Engineer II, where you’ll troubleshoot, maintain and enhance network elements and connections across Voice, Internet, Video and access services. Your skills will help deliver seamless connectivity and reliable service for thousands of customers every day, making a tangible difference in our operations.

Shift desired: Tues-Sat, 3:00 pm-12:00 am

How You’ll Make an Impact   

• Troubleshoot, maintain and support network elements and connections to ensure optimum performance and service delivery
• Install, configure and operate headend equipment, including coaxial, fiber and Ethernet cabling, adhering to proper engineering practices
• Monitor and maintain environmental systems such as HVAC, power, fire suppression and coordinate with vendors for reliable operations
• Conduct root cause analysis, perform acceptance testing and handle escalated trouble calls for network and facility issues
• Maintain logs, records and documentation to comply with Spectrum and FCC technical requirements
• Execute daily, weekly, monthly and quarterly testing, logging and facility inspections according to Spectrum procedures
• Develop and implement network enhancements and support backup power systems, utilizing advanced troubleshooting tools

Working Conditions   

• Work in a 24/7 fast-paced environment
• Exposure to continuous moderate noise
• Travel and work outdoors in all weather conditions
• Perform duties day or night near power facilities and electricity

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s Degree in Electronics/Technology or Sciences or equivalent work experience preferred
• NCTI Fiber Installation & Activation Course, Valid Certification from the Society of Cable Telecommunication Engineers (SCTE) BTCS, and NCTI Fiber Testing & Maintenance Course or NCTI Master Technician Certification

Experience   

• 4+ years of Headend Technician, Network implementation or electronics work experience

Skills   

• Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media/Cabling Intermediate understanding of being an individual contributor within operations team and working to achieve team and organizational goals
• Ability to work collaboratively with cross-functional teams to solve complex issues
• Intermediate knowledge of Fiber test equipment – OTDR, OSA
• Intermediate knowledge of RF Signal Delivery
• Intermediate knowledge in TCP/IP and the OSI Model
• Basic knowledge of network devices; routing and switching hardware
• Intermediate knowledge of Critical infrastructure – HVAC, Generators, DC Plants and inverters
• Intermediate operational knowledge of DOCSIS architecture and capacity management
• Intermediate knowledge in using ticketing and software tools to support the current operations
• Intermediate knowledge of design software such as Microsoft Visio
• Intermediate knowledge of existing Charter Application/Network data sources, such as InCUR
• Basic Knowledge in IPv4 and IPv6 IP Addressing
• Basic operational knowledge of Video/VOD/SDV Delivery systems including controllers, content acquisition
• Intermediate knowledge of ISP Playbook
• Intermediate skills in methodical, logical and process driven troubleshooting
• Intermediate knowledge of HFC design and operational experience
• Intermediate Knowledge of Microwave CARS band and IP transport radios and their performance
• Intermediate understanding of how to measure, detect, and record voltage, amperage, and resistance
• Demonstrates effective communication skills, both verbal and written
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Intermediate knowledge Fiber Coax (HFC) and DOCSIS/CMTS
• Must demonstrate the ability to adapt and change to ensure the successes of the business
• Ability to drive Company vehicle in a safe and responsible manner
• Valid driver's license with satisfactory driving record within Company required standards
• Ability to use personal computer, software applications, handheld communication devices and applications
• Ability to differentiate between different sizes and colors of wires
• Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching, and twisting
• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
• Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
• Ability to read system layouts from blue prints, system maps, and measure distances using tapes or other measuring devices
• Ability to operate appropriate computer or test equipment associated with position
• Ability to prioritize and organize effectively and work independently
• Knowledge of basic mathematics and electronics
• Advanced knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
• Demonstrate advanced knowledge in the use of a computer to compile databases, create documents and interact with various GUI based interfaces
• Demonstrate advanced knowledge in design, installation and maintenance of critical systems
• Demonstrate advanced knowledge of network test equipment
• Ability to work while standing 50-70% of the time
• Ability to safely lift up to 50lbs individually or with assistance

Preferred Qualifications

Education

• Valid certifications pertaining to critical facility infrastructure and Optical Transport

Skills

• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
• Ability to perform job from high places (roofs)
• Advanced Knowledge of company products and services
• Advanced Knowledge of National Electric Code and National Electric Safety Code
• Advanced knowledge in local and wide area networking communications
• Advanced knowledge of support systems for network management and element management systems