Antivirus, Audiovisual, Business Development, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Inside Sales, Multitasking, Organizational Skills, Presentation/Verbal Skills, Product Pricing, Project Estimates, Project/Program Coordination, Resolve Customer Issues, Sales, Sales Management, Sales Pipeline, Sales Prospecting, Time Management, Writing Skills
Inside Sales & Account Manager (Audio Visual)
Location: Hollywood, FL (Office-Based Only)
Industry: Audio Visual (AV)
About the Role
We are seeking an experienced Inside Sales & Account Manager to join our growing team in Hollywood, Florida. This is a hybrid sales and account management position, ideal for someone who thrives on developing new business while also providing exceptional service to existing clients.
The role focuses on inside sales and business development, identifying and engaging new customers, while the remaining part is dedicated to managing existing accounts, preparing quotations, coordinating project details, and ensuring outstanding customer satisfaction.
This is an office-based position. Candidates must have prior experience in the Audio Visual (AV) industry and be familiar with AV products, terminology, systems, and technology.
Key Responsibilities
Inside Sales & Business Development
- Generate new business through outbound prospecting, phone calls, emails, and follow-up activities.
- Identify and qualify new sales opportunities.
- Build relationships with contractors, integrators, corporate clients, and end users.
- Present the company's AV solutions and services to prospective customers.
- Follow up on leads and convert opportunities into sales.
- Maintain an active sales pipeline and update CRM records.
Account Management
- Manage and grow relationships with existing customers.
- Respond promptly to customer inquiries and provide excellent customer service.
- Prepare and send quotations based on customer requirements.
- Provide pricing, product recommendations, and estimated project timelines.
- Coordinate with internal teams to ensure projects are delivered on schedule.
- Follow up on quotations and orders to maximize customer satisfaction and repeat business.
- Resolve customer issues quickly and professionally.
Qualifications
- Required: Previous experience working in the Audio Visual (AV) industry.
- Strong understanding of AV equipment, installation processes, and industry terminology.
- Proven experience in inside sales, account management, customer service, or business development.
- Excellent verbal and written communication skills.
- Strong relationship-building and customer service abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Highly organized with strong attention to detail.
- Experience using CRM software is preferred.
- Self-motivated, proactive, and results-oriented.
Compensation
- Competitive salary:depending on experience.
- Opportunities for career growth within a growing organization.
Location
This is a full-time, office-based position in Hollywood, Florida. Remote or hybrid work is not available.
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