Inside Sales Account Manager, Division Stationary Metrology, Sales

Hexagon AB

Wilmington, DE

JOB DETAILS
SKILLS
Accounts Receivable, Automation Systems, Banking Services, Business Development, Business Intelligence, Communication Skills, Cookies, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Data Analysis, Ecosystems, Engineering Software, English Language, Field Sales, Follow Through, Forecasting, Graphics, Graphics Software, Industrial Engineering, Inside Sales, Legal, Manufacturing, Manufacturing Automation, Manufacturing Software, Marketing, Metrology, Negotiation Skills, Network Operations Center, Order Processing, Organizational Skills, Performance Management, Presentation/Verbal Skills, Process Improvement, Product Lifecycle, Product Testing, Productivity Management, Public Safety, Quality Assurance, Quality Management, Revenue Growth, SAP, Sales, Sales Management, Sales Operations, Sales Support, Salesforce.com, Software Administration, Software Engineering, Software Licenses, Software Sales, Software as a Service (SaaS), Technical Sales, Technical/Engineering Design, Telesales, Time Management, Training/Teaching, Web Browsers
LOCATION
Wilmington, DE
POSTED
12 days ago

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Job Description

Inside Sales Account Manager, Division Stationary Metrology

Summary

Inside Sales Account Manager, Volume Graphics

Remote - United States

About Hexagon Manufacturing Intelligence

At Hexagon Manufacturing Intelligence, we help manufacturers improve quality, productivity, and efficiency through advanced metrology, industrial software, automation, and digital manufacturing solutions.

Our Volume Graphics software portfolio is the global leader in industrial CT data analysis and quality assurance, enabling manufacturers to improve inspection, product validation, and manufacturing performance across multiple industries.

We''re looking for an Inside Sales Account Manager to become a trusted advisor to our existing customers while driving recurring revenue growth through software maintenance renewals, account expansion, and customer engagement.

The Inside Sales Account Manager is responsible for managing an assigned portfolio of existing Volume Graphics customers throughout the software maintenance renewal lifecycle.

This role is highly customer-facing and combines account management, inside sales, and customer success.

The successful candidate will proactively engage customers through outbound phone calls and virtual meetings, prepare renewal quotations, negotiate commercial renewals, identify expansion opportunities, and partner closely with the Field Sales team to maximize customer value.

This position manages approximately $6M in annual renewal revenue and plays a critical role in customer retention while generating expansion opportunities for the broader sales organization.

Job Responsibilities

Customer Renewal Management

  • Own a portfolio of existing software customers throughout the renewal lifecycle.
  • Generate software maintenance renewal quotations.
  • Proactively contact customers beginning 90 days prior to renewal expiration.
  • Lead commercial renewal discussions and close renewal opportunities.
  • Execute multiple customer follow-ups to maximize renewal success.
  • Achieve assigned renewal revenue and customer retention targets.

Account Growth

  • Identify opportunities for:
  • Additional software licenses
  • Product upgrades
  • Training services
  • Software maintenance expansion
  • Qualify expansion opportunities and collaborate with Field Sales for opportunity progression.

Customer Relationship Management

  • Build long-term relationships with customers.
  • Understand customer business objectives and software utilization.
  • Serve as a trusted advisor throughout the customer lifecycle.
  • Deliver an exceptional customer experience.

Sales Operations

  • Create accurate quotations.
  • Maintain Salesforce opportunities, forecasts, and customer records.
  • Track pipeline health and renewal status.
  • Process orders and ensure timely execution.

Cross-Functional Collaboration

Partner with:

  • Field Sales
  • Channel Partners
  • Customer Success
  • Technical Sales
  • Marketing
  • Order Operations

to ensure successful customer outcomes and revenue growth.

Qualifications

  • Bachelor''s Degree or equivalent experience.
  • Minimum 2 years of experience in:
  • Inside Sales
  • Account Management
  • Sales Development (SDR)
  • Business Development
  • Customer Success
  • Experience generating customer quotations.
  • Experience managing existing customer accounts.
  • Experience conducting proactive outbound phone sales activities.
  • Experience using Salesforce CRM.
  • Excellent verbal communication skills.
  • Strong organizational and follow-up skills.
  • Ability to manage multiple customer opportunities simultaneously.

Preferred Qualifications

  • Experience selling software or SaaS solutions.
  • Experience with software maintenance renewals or subscription sales.
  • Experience in manufacturing, industrial software, engineering software, or technology.
  • Experience working with channel partners.
  • CRM reporting and forecasting experience.

Why Join Hexagon Manufacturing Intelligence

You''ll join a high-performing software sales organization supporting one of the world''s leading industrial CT software portfolios. This role offers significant visibility across the business, direct customer engagement, and the opportunity to influence nearly half of the division''s recurring software revenue while earning a competitive base salary plus uncapped commission.

#LI-AR1

Apply now

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Division: Stationary Metrology

Job Title: Inside Sales Account Manager, Division Stationary Metrology

Job Function: Sales

Job Location (Short): Wilmington, DE, USA, 19804

Workplace Type: Remote

Workplace Details:

Req ID: 2980

Apply now

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

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