INSIDE SALES ACCOUNT MGR II

Job Description

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Job Title: INSIDE SALES ACCOUNT MGR II

Posting Start Date: 7/15/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

This position plays a pivotal role at the heart of a company's customer engagement strategy. Tasked with both nurturing existing client relationships and driving new sales opportunities, this individual serves as a dynamic bridge between customers and the organization. The role demands a blend of sales proficiency, operational excellence, and a deep commitment to delivering outstanding customer experiences.

This position typically operates within the sales division, focusing on remote or office-based client interactions rather than field visits. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where multitasking and adaptability are essential. They are adept at translating customer needs into practical solutions and are comfortable navigating complex sales cycles.

Key Responsabilities:

• Customer Engagement & Relationship Management:
• Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms.
• Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support.
• Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs.
• Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty.

Job Requirements

• -Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required).
• Proven experience in inside sales, customer care, or sales operations-ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment.
• Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders.
• Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools.
• Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision.
• Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement.
• Solid organizational and time management abilities.
• Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment.

Key Competences:

• Customer Focus: Demonstrates genuine interest in understanding customer needs and delivering tailored solutions.
• Sales Acumen: Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company.
• Communication: Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences.
• Analytical Thinking: Interprets data and trends to make informed decisions and recommendations.
• Teamwork: Collaborates effectively with colleagues across departments to achieve shared goals.
• Accountability: Takes ownership of actions and outcomes, delivering on promises and commitments.

#LI-Hybrid

Location: Tlalnepantla

Competencies

SET : Strategy, Execution, Talent (for managers)

Job Locations:

Posting City: TLALNEPANTLA

Job Country: Mexico

Travel Required: 10% to 25%

Requisition ID: 155801

Workplace Type: Hybrid

External Careers Page: Sales & Marketing

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