Inside Sales

Sterling Engineering, Inc.

Addison, IL

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JOB DETAILS

SALARY

SKILLS

Architectural Services, AutoCAD, Budgeting, Business Development, Business Growth, Claims Processing, Communication Skills, Construction, Construction Drawings, Construction Estimates, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Software, Customer Support/Service, ERP (Enterprise Resource Planning), Government, Identify Issues, Industry/Trade Analysis, Inside Sales, Insurance, Landscaping, Marketing, Marketing/Sales Collateral, Meet Sales Quota, Metal Manufacturing, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Networking Events, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Design, Product Pricing, Production Support, Resolve Customer Issues, Returns Processing, Revenue Growth, Sales, Sales Presentation, Sales Prospecting, Sales Support, Shipping/Receiving, Steel Industry, Team Player

LOCATION

Addison, IL

POSTED

30+ days ago

Pay: $60,000.00 per year Job description: Industry leader in stainless steel cable and mesh systems specializing in unique architectural solutions for safety applications and green walls. We manage hundreds of projects each month throughout North America catering to top architectural design firms, offering support and solutions throughout their design and specification processes. Our clients primarily consist of general contractors, landscapers, metal fabricators, and several government and transportation authorities. Project applications range from rooftop-enclosures and horizontal fall protection, to railing-infills and zoo enclosures. We design, produce, and deliver our (foreign and US-Melt) stainless steel cable and mesh systems to fit any budget or project demand. As we continue to grow and scale the business, we need an Inside Sales Representative/Estimator to round out our team and support our growing clientele. Summary role The Inside Sales Representative/Estimator is a vital member of the Sales and Business Development teams, reporting directly to the CEO, and will help shape and refine the way customers interact with our company and products. As the customers' primary point of contact, you will provide exceptional support through your ability to empathize, troubleshoot, and communicate effectively to ensure customer satisfaction. This role requires an in-depth understanding of architectural materials, product specifications, and construction drawings to ensure our products are designed and produced to meet the needs and expectations of our customers. You will bridge the gap between specification and installation by working directly with specifiers and local installers in your assigned territory to bring projects over the finish line, often juggling multi-phase and multi-line projects simultaneously. With the help of our Sales Support team, you will have the opportunity to provide solutions to customers and help grow the business. Key Responsibilities - Embrace the role as the main point of contact for customers in your territory, responding to all inquiries including product pricing, availability, order status, and basic technical questions. - Work on prospecting and capturing new customers to increase sales, meet sales goals, and develop new business. - Build relationships with architectural clients, metal fabricators, installers, and GCs - Participate in local and national trade events, create customer presentations, plan, execute and participate in various networking events. - Immerse yourself in our product assortment to elevate your technical knowledge, allowing you to troubleshoot product-related issues, and guide customers accordingly throughout various stages of their projects. - Handle claims and customer concerns professionally and approach these situations as an opportunity to shine. - Work with the Sales Support team to tackle order intricacies, process orders, returns and exchanges, and facilitate the shipping of samples and marketing collateral, ensuring all transactions are seamless. - Collaborate across departments including marketing, sales support, production, and operations, to address customer needs and ensure cross-departmental communication is seamless. - This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00AM to 4:00PM CST. Skills and Qualifications Must Have - At least 2 years of building material experience or equivalent in a sales or business development role preferred. Preferably in steel and cable manufacturing, metal fencing and panels, or metal fabrication environment. - Ability to interpret project specifications and various forms of drawings. - Strong understanding of construction materials, system assemblies, codes, and installation principles. - Excellent communication skills as you will be in close contact with leads, customers, suppliers, and internal stakeholders. - Excellent organizational skills, outgoing personality, and strong presentation abilities. - Proficiency in Microsoft Word, PowerPoint, Excel, Outlook, AutoCAD - As we are still growing you need to be flexible as our processes are continuously improving. - Patience, empathy, and a genuine desire to assist customers with a positive attitude. - Growth-focused mindset and willingness to learn about product changes and industry trends. - Strong problem-solving and critical-thinking abilities to address customer issues effectively. - Proficiency in using ERP, CRM, ticketing tools, and other customer support software. - Ability to work collaboratively in a team-oriented environment. - Adaptability to handle changing priorities and a fast-paced environment. Benefits - Competitive salary and performance-based bonuses. - Comprehensive benefits package, including health, dental, and retirement plans. - Opportunities for professional growth and development within the company. - Positive and inclusive work environment. - Paid time off and holidays. Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience: AutoCAD: 2 years (Required) Construction estimating: 2 years (Required) Ability to Commute: Addison, IL 60101 (Required) Work Location: In person

About the Company

Sterling Engineering, Inc.

Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:

Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.

Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.

Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1969

WEBSITE

http://www.sterling-engineering.com

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