Inside Sales AE

Overview:

The Inside Account Executive (AE) establishes, nurtures, and retains business relationships with mortgage brokers and correspondents to facilitate the acquisition of a wide variety of residential mortgage loan products and services through the Company's extensive business-to-business network of correspondents and brokers.

Principal Accountabilities:

• Plan, develop, and execute sales strategy to meet established goals in assigned territory.
• Secure new and maintain current relationships with licensed mortgage brokers. Solicit, build and maintain mortgage broker and mortgage banker relationships. Responsible for establishing new business, developing current business relationships and ensuring brokers satisfaction. Regularly secures new Client relationships, and successfully guides new Clients though the Client approval process. Actively promotes the various features and benefits of establishing/maintaining a business relationship with the Company.
• Maintain database of contacts for weekly email campaigns.
• Market Angel Oak products and programs to the mortgage and real estate community.
• Educate and guide brokers through the loan submission to closing process. Train mortgage broker and banker partners on loan submission and fulfillment process. Communicates and trains mortgage brokers on products, policies and procedures to ensure all loan files are complete and within guidelines. Set expectations and understanding of loan process for submission, underwriting, locks, closing and funding.
• Demonstrate thorough knowledge of and the ability to apply concepts to all aspects of residential mortgage lending, originations, operations and delivery. Possesses refined marketing skills that can be applied to the wholesale lending environment.
• Serve as liaison between brokers and operations team. Provide on-going service support to mortgage brokers.
• Assist in resolving customer questions, issues, objections and educating customer about the escalation process
• Communicate and interact with loan fulfillment centers as necessary to ensure desired production results or that proper customer service was delivered