Job Description
Primary Objective:
The Inside Sales Agent is an entry-level contributor who works to provide customer account management service. This role will coordinate call lists, systematic updates, order inquiries and status, product information, customer returns, and transportation management, as well as provide selling agility.
Primary Duties:
- Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.
- Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.
- Exhibit comfort in upselling and providing product options to increase sales.
- Gain an understanding of company operations and industry trends.
- Assist with the identification of potential process improvements.
- Collaborate in group activities and collaborate with a team.
- Advanced troubleshooting skills and ability to handle and address escalations.
- Perform various office administration duties such as keying in orders, preparation of reports, and follow-up to ensure customer satisfaction with order development.
- Perform other duties as needed.
Required Experience and Education:
- Bachelor’s degree in a related field preferred.
- 0-2 years of relevant experience OR equivalent combination of education and experience.
Competencies:
- Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
- Excellent communication, problem-solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient in using Microsoft Office Suite products.
Other Pertinent Job Information:
The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Numbers & Facts
| Location | Dallas, Texas |
| Industry | Advertising and PR Services |
| Year Founded | 1947 |
| Website | http://www.daltile.com/ |
About Company
Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder