Inside Sales Agent-Healthcare Call Center

Title: Inside Sales - Healthcare Call Center Agent
Location: Remote 
Position Type: Regular Full-Time, Direct Placement
Compensation: $20.00/hr -  $25.00/hr (CWE) + Commission Incentive  

Overview
Our client is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, they deliver an exceptional patient experience through advanced technology and a team of highly skilled, experienced surgeons — trusted by more than 3,000 referring eye doctors nationwide.

We're looking for a high energy, people focused Inside Sales Call Center Agent who excels at building trust, influencing decisions, and guiding patients toward life-changing vision correction procedures. This role is ideal for someone who loves connecting with people, thrives in a fast-paced environment, and knows how to turn meaningful conversations into scheduled appointments.

You'll serve as the first impression for prospective patients, many of whom are referred directly by their optometrist and already considering a procedure—educating, supporting, and motivating them to take the next step in their vision journey. The right candidate is persuasive without being pushy, empathetic without losing focus, and confident in leading consultative sales conversations from first inquiry to booked consultation. This role comes with incentive compensation tied to performance, so the more patients you help get booked, the more you earn.

This is an on-site position with structured training to set you up for success from day one.

Responsibilities

• Engage prospective patients with enthusiasm, confidence, and professionalism from the very first call 
• Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building 
• Educate patients on procedures, financing options, and the experience in a clear, compelling way 
• Overcome objections and help hesitant callers feel confident moving forward 
• Deliver a concierge-level experience that exceeds expectations 
• Make outbound follow-up calls to reengage prospective patients and maximize conversions 
• Build trust while representing our surgeons and clinical teams with professionalism 
• Use empathy and sound judgment when assisting anxious or upset callers 
• Accurately schedule appointments across multiple clinic locations 
• Collaborate with clinic teams to support patient retention and satisfaction 
• Maintain strong product knowledge and stay informed on offerings and processes 
• Meet and exceed performance metrics related to conversion, booking, and patient satisfaction 

• 2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar) 
• Proven ability to influence conversations and convert opportunities into appointments or sales 
• Excellent verbal communication skills with confidence and professionalism 
• Competitive, goal-oriented mindset with a strong work ethic 
• Ability to multitask and perform in a fast paced environment 
• Strong emotional intelligence and ability to connect quickly 
• Experience in healthcare, aesthetics, elective procedures, or ophthalmology is a plus 
• Bilingual English/Spanish is a plus 

Why You'll Love It Here

• Comprehensive, competitive benefits package including medical, dental, vision, vacation, PTO, sick leave, paid holidays, and 401k
• Low turnover with long-tenured leaders grounded in developing their teams
• Real opportunities for internal growth and advancement