We are seeking an energetic Inside Sales and Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, handling inquiries, generating new business opportunities through outbound calling, and providing outstanding service. Your proactive communication skills and sales expertise will drive growth while ensuring customer satisfaction in every interaction.
Responsibilities
Answer incoming calls and emails to address customer questions, requests, and issues
Promote customer satisfaction by converting incoming customer calls into booked service appointments
Engage with prospective and existing clients via warm calling, and outbound calls to promote our plumbing services and solutions
Utilize ServiceTitan to track leads, manage customer information, and follow up on sales opportunities
Provide excellent customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining positive relationships
Collaborate with the marketing team to support promotional campaigns and outreach initiatives
Maintain detailed records of all interactions, sales activities, and customer feedback for continuous improvement
Processing phone payments, applying to Invoices, and managing overdue accounts
Research, prepare, submit, and track permit applications with local municipalities
Supporting additional record-keeping tasks as needed
Qualifications
Proven experience in inside sales and customer service
Strong negotiation skills with the ability to close deals confidently
Familiarity with CRM software like ServiceTitan or similar platforms
Excellent communication skills in English, both verbal and written
Great phone voice – cheerful and well spoken
Knowledge of technical sales or experience in the plumbing or service industry is a plus
Ability to conduct outbound calling campaigns effectively while maintaining professionalism
Demonstrated ability to develop relationships through warm calling and business development efforts
PAY & PERKS
Full-Time Role (primary schedule Monday – Friday with occasional Saturday coverage
Hourly base pay plus uncapped sales bonus/commission
Performance-based incentives and growth opportunities as company expands
Benefits include telehealth, dental, vision, life insurance, paid time off, and holiday pay.
Employees can also take advantage of a casual dress code and a family-oriented culture.