Job Description
Inside Sales & Lead Generation Representative
Houston, TX 77040 - 100% On-Site
Temp to Hire
Summary
This cold-calling marketing role involves proactively reaching out to prospective and existing customers via phone and written communication. Focusing on promoting products, answering inquiries, and guiding customers through the purchasing process. Representatives input customer interactions and sales information into Sales Force CRM (Customer Relationship Management system), ensuring accurate tracking of leads and follow-ups. The role includes identifying customer needs, recommending appropriate products or solutions, and facilitating sales transactions or referrals to the appropriate sales team members. Representatives may also coordinate with internal departments to support order fulfillment and ensure customer satisfaction.
Job Responsibilities
Responsibilities
Prospect, contact, and qualify businesses, users, industry partners, and decision makers in your market
Make outbound cold calls and respond to inbound inquiries to promote products or services
Handle customer objections and provide solutions to close sales effectively
Conduct market research on end-user, reseller, and distribution partners
Identify customer needs and recommend appropriate solutions or products
Achieve or exceed daily and monthly sales targets
Build and maintain positive customer relationships through excellent communication and follow-up
Accurately record customer interactions, sales activities, and lead information in Salesforce or other CRM systems
Collaborate with sales team members and other departments to ensure smooth order processing and customer satisfaction
Maintain product knowledge and stay updated on promotions, policies, and competitor offerings
Provide feedback to management on customer trends, objections, and opportunities for improvement
Manage time efficiently to maximize call volume and quality
Cold call to locate independent service companies
Contact distributors to gather end-user information
Assist lead in call log totals monthly
Main point of contact for independent servicers/end user requiring complex recall work and Perform additional projects/duties to support ongoing business needs.
Numbers & Facts
| Location | Houston, TX |
| Job Type | Full-time |
| Industry | Other/Not Classified |
| Salary | $26 Per Hour |
| Year Founded | 1984 |
| Headquarters | Portsmouth, New Hampshire, US |
| Website | http://www.nesc.com |
Qualifications
Required
3+ year's experience in an office environment in high volume call center environments and making Cold Calls for Sales.
Excellent customer service skills; interpersonal skills with ability to diffuse negative situations.
Communication & Collaboration with team members and customers – ability to communicate ideas to instruct, inform, persuade, or motivate co-workers.
Digital skills: Technology, Media & the Internet - MS Office proficiency with Outlook, Word, Excel, Access, PowerPoint and skills with word processing, data management and presentations.
High level of attention to detail and accuracy.
Proficient in using CRM systems; Salesforce experience required.
Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems.
Effective organizational and time management skills.
Ability to interpret and follow work instructions and company policies and procedures.
Ability to apply good judgment, strong work ethic, and integrity on the job.
About Company
The company was founded in 1984 as National Engineering Services Corporation. In 2015, we changed our name to NESC Staffing to better reflect the service we provide to businesses and professionals.
We have grown to six branch offices that cover the entire United States, providing everything from engineering to science recruitment and more. Our goal then and now is to combine years of experience in the industry with state-of-the-art recruitment and payroll methods to provide our employees and client companies with qualified technical support and quality service. We are a privately held nationwide firm with corporate headquarters in Portsmouth, NH.
Skills
- Salesforce.com
- Inside Sales
- Cold Calls
- Lead Generation
- CUSTOMER SERVICE
- HVAC
- AC
Skills
- Cold Calling Skillsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Satisfactionunmatched
- Inside Salesunmatched
- Lead Generationunmatched
- Marketingunmatched
- Needs Assessmentunmatched
- Order/Customer Fulfillmentunmatched
- Promotional Programsunmatched
- Purchasing/Procurementunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Sales Prospectingunmatched
- Solution Salesunmatched
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