Inside Sales and Planning Coordinator

Our Opening and Your Responsibilities

METTLER TOLEDO is a global leader in precision instruments and weighing solutions, known for delivering high-quality, innovative products across various industries. Our X-ray Division specialises in cutting-edge inspection technologies that help customers ensure product safety and quality - focusing on designing and manufacturing advanced X-ray inspection systems that detect contaminants, verify product integrity, and support compliance with industry standards.

We are looking for a proactive individual to join our team as an Inside Sales and Planning Coordinator. You'll manage the complete order lifecycle, collaborating with all departments across the business to ensure on-time delivery is consistently met and exceeded for every customer order.

This role requires you to be onsite 4 days a week.

What You'll Do

• Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
• Manage customers' expectations by communicating effectively to internal and external stakeholders.
• Ensure all customer orders for systems and spare parts are processed accurately within a timely manner.
• On a daily basis, plan and schedule new planned orders ensuring they are planned and released in accordance with production system.
• Run weekly open order books specific to each customer and distribute accordingly.
• Work cross-functionally with departments such as Market Managers, Engineering, Production, Purchasing, Quality and Dispatch to comprehensively understand order status.
• Attend and present relevant data at the daily production meetings such as SQCDP, release meeting and E2E boards.
• Respond to and resolve all enquiry & complaints received in a professional and timely manner.
• Schedule EPO's and manage engineering capacity.

What You Need to Succeed

• Experience working in customer service and sales order processing
• High level of attention to detail and order inputting
• Ability to communicate complex messages in a clear, straightforward and empathetic way
• Ability to work to tight deadlines and under pressure
• Ability to interact with peers, managers and employees
• Strong SAP knowledge and experience

Our Offer to You

• Comprehensive benefits \u2013 including annual bonus scheme, 25 days annual leave + bank holidays
• Strong Work-Life Balance \u2013 enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
• Global Exposure \u2013 work with international stakeholders and teams across METTLER TOLEDO's global network
• Inclusive Culture \u2013 thrive in an environment that values authenticity, diversity, and inclusion.
• Career Progression \u2013 learn from industry experts, enhance existing skills, benefit from our commitment to training and development.

Choose what you do with your skills and