Inside Sales

Position Summary

The Inside Sales Representative (ISR) - Healthcare is responsible for prospecting new healthcare customers, with a primary focus on driving transactional sales of hospital TVs and related hardware. This role also supports Avidex Account Executives by providing transactional quotes and managing order processing.

The ISR plays a critical role in generating revenue and gross profit by managing non-assigned accounts, identifying new business opportunities, and delivering a high level of customer service. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate is organized, customer-focused, and proactive in building relationships and supporting sales efforts across the business.

Skills & Core Strengths

• Sales prospecting and lead follow-up
• Customer service and relationship management
• Communication and active listening
• Organization and attention to detail
• Ability to multitask and manage multiple priorities
• Problem-solving and critical thinking
• Time management and accountability
• Ability to remain calm and professional in high-pressure situations

What You'll Do

• Prospect and develop new healthcare customers through outbound lead follow-up and outreach
• Drive transactional sales of hospital TVs and related AV/IT hardware
• Respond to inbound inquiries with timely, accurate quotes, pricing, and product availability
• Support Account Executives with transactional quotes and order processing
• Manage non-assigned accounts and identify opportunities to convert into qualified accounts
• Sell AV/IT products to businesses and organizations via phone, email, and other channels
• Coordinate with sales, technical services, and purchasing teams on project and bid pricing
• Obtain special, registered, or volume pricing from manufacturers and suppliers
• Research products and identify new or alternative vendors as needed
• Track orders and provide updates on product delivery and availability
• Communicate with account teams on pricing, availability, and order accuracy
• Support marketing initiatives, including local campaigns and events (as needed)
• Provide sales forecast data and updates to management
• Maintain accurate records in CRM and related systems

What We're Looking For

• Associate degree or equivalent experience required; Bachelor's degree preferred
• 2+ years of experience in customer support, sales support, or similar role (AV/IT industry preferred)
• Proficiency in Microsoft Windows, Microsoft Office, and PDF software
• Experience with CRM systems preferred
• Strong verbal and written communication and listening skills
• Ability to manage multiple projects and priorities with minimal supervision
• Strong customer service and problem-solving skills
• Excellent time management and ability to meet multiple deadlines
• Ability to maintain professionalism and composure in stressful situations
• Ability to work in a primarily desk-based role with extended computer use
• Ability to perform occasional physical activities including standing, walking, lifting, and carrying

About Us

Avidex is a leading AV/IT integration company delivering innovative technology solutions across corporate, healthcare, education, and enterprise environments. We design, build, and support collaboration spaces and integrated systems that help organizations connect and work more effectively.

We pride ourselves on technical expertise, teamwork, and a commitment to excellence. Our teams partner closely with clients to deliver thoughtful solutions and long-term value.

What We Offer

• Competitive compensation plan
• Health, dental, and vision benefits
• 401(k) retirement plan with employer matching
• Up to 3 weeks of vacation and 7 days of sick time (prorated)
• 10 paid holidays
• Paid volunteer time (8 hours annually)
• Opportunities for professional growth and development
• Collaborative and innovative work environment

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.