Inside Sales Center Agent - Rochester, NY

Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.

Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.

A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.

WHAT YOU'LL BE DOING | THE ROLE

• Being in office is required.
• Convert inbound and outbound phone calls into appointments, follow communication "scripts" when handling different customer enquiries
• Document all call information according to standard operating procedures
• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center

This role requires training in person in our Rochester, NY office. The training will be 2 weeks with the first week being a classroom style and the second week will be shadowed by a mentor.

You will work Mon-Fri 10:30 AM - 6:30 PM (1 hour lunch) and Saturday 9AM- 2PM

PAY:

Guaranteed base pay of $18/hr with a portion of your income coming from bonuses and incentive program.

Uncapped performance-based incentive plan paid out monthly- Depending on your performance, you can earn an extra $300 - $500 per week!

After training, Make up to $25/hr (base pay + incentives) with the potential to earn even more!

QUALIFICATIONS:

• High school diploma or equivalent
• Must have a valid Drivers License
• Reliable vehicle to travel to and from the office
• 1+ years of experience a call center environment
• Willingness to learn with a passion for building a career in Sales and Marketing with the ability to guide and lead customer decision making
• Employees must have the ability to work Monday- Friday (10:30 am to 6:30 pm) with a 1 hour lunch and Saturday 9:00 am- 2:00 pm.
• Strong understanding of PC and software along with excellent data entry and typing skills; preferably must be able to type 35 wpm
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
• Professional customer service listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately and maintaining professionalism

By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, "RbA").

$18 - $25 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.