Business Development, Business-to-Business (B2B), Call Volume, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Detail Oriented, Develop and Maintain Customers, Exceeded Sales Goal, Field Sales, Follow Through, High School Diploma, Inside Sales, Lead Generation, Microsoft Office, Needs Assessment, Negotiation Skills, Online Chat, Online Marketing, Organizational Skills, Presentation/Verbal Skills, Referenceable Customers, Sales, Sales Closing Skills, Sales Pipeline, Team Player, Website Conversion, Writing Skills
Summary of Position
The Inside Sales Representative is responsible for developing new leads through appointment generation by communicating
with customers, understanding their needs and ensuring a smooth sales process. The Inside Sales Representative generates
revenue by obtaining sales orders, understanding customers' security system needs, providing product information and
developing accounts.
Essential Functions
- Physical presence in the office to accomplish these tasks, meet and work with others
- Source new sales opportunities through inbound lead follow-up via inbound phone calls, web leads, customer referrals,
marketing leads and online Chat conversations.
- Proficient understanding of Guardian's residential product and service offerings
- Basic understanding of commercial product and service offering for appointment setting purposes
- Understand customer needs in order to ensure sales order success
- Set appointments for qualified opportunities with outside sales representatives for further development and closure
- Close basic New, AddPro and Resign sales when requested by Customer
- Achieve monthly quotas
- Develop and maintain close working relationship with outside sales team to build Guardian sales pipeline and close deals.
Required Skills, Abilities, Education & Experience
- Excellent verbal and written communication skills
- Excellent sales and negotiation skills
- Thorough understanding of products to be sold
- Organized with an attention to detail
- Proven ability to build and maintain relationships with clients
- Proficient with Microsoft Office Suite or related software
- Proficient with CRM software
- High school diploma or equivalent
- Some College or equivalent work experience preferred1+ years' experience in a sales role (inside, outside, B2B, commissioned, etc.)
- Track record of achieving or exceeding quota
- Experience handling large volume of calls per day