About the Role
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Ferrell Brand is looking for an Inside Sales Coordinator to support our account managers and sales reps by owning the order and data side of the sales operation. Every order that comes in, from every vendor and every channel, runs through this role. So does the account data our sales process depends on. Right now, that data needs cleaning up, and the process around it needs writing down.
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This is an administrative role, and an important one. Our reps and account managers are out with the customers. This role keeps the gear ready, and the trail clear behind them: orders entered correctly, data the team can trust, and the paperwork handled before anyone has to ask for it.
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In short: you own accuracy. When this role is done well, nobody on the sales team must double-check an order or wonder whether a number is right.
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Where This Role Fits
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Ferrell Brand keeps clear lines between customer ownership and sales administration. Account reps and account managers own the customer relationship, the selling conversation, and all direct buyer communication. This role does not carry a quota, does not own accounts, and does not contact buyers directly. Questions from customers are routed to the rep or account manager who owns that account.
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What You’ll Own
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Order Entry and Processing
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- Enter and process orders from multiple vendors and channels accurately and on time, so the sales team never has to circle back and check.
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- Manage the internal side of the order lifecycle: purchase order, Inventory tracking, backorders, and billing
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- Coordinate with operations on ship dates and availability and get that information to the rep or account manager who owns the account.
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- Spot recurring order problems and fix the cause, not just the symptoms.
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Data Accuracy and Documentation
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- Clean up existing customer and account data so the sales process runs on numbers the team can trust.
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- Document how data gets entered and maintained: required fields, naming conventions, and who owns what, so the data stays clean after the cleanup is finished.
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- Own CRM hygiene. Contacts, order history, and account status stay current and accurate.
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- Build straightforward internal reporting on reorder rates, order volume, and account activity for the sales team and leadership.
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Sales Team Support
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- Prepare samples, catalogs, line sheets, and sales kits ahead of appointments and market.
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- Handle the administrative follow-up after buyer meetings, including order write-ups, sample requests, and confirmations, and route them back to the rep.
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- Keep pricing sheets, terms, credit applications, and forms current and correct.
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- Learn the line well enough to catch errors on an order before it ships.
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What Success Looks Like
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- Orders entered accurately and quickly, with the sales team confident they do not need to double-check.
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- A clean, documented data set the sales process, and reporting can actually rely on.
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- A written order and data process someone new could follow without a shoulder to look over.
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- Reps and account managers spending more time with customers and less time on paperwork.
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- Fewer order errors, credits, and reship requests quarter over quarter.
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- Reporting leadership trusts without manual cleanup before every review.
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Qualifications
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Required
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- 1 to 3 years in sales coordination, order entry, sales administration, or a similar support role.
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- High accuracy on detail-heavy work, and the patience to own a data set and keep it right.
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- Working proficiency with Shopify, AI tools, excel, and CRM systems.
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- Clear, prompt, written communication with internal teams.
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- Organized enough to carry a lot of open orders at once without dropping one.
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- Comfortable documenting a process, not just performing it.
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Preferred
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- Experience with Shopify, including order management, product data, and reporting.
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- Background in western apparel, consumer products, or wholesale distribution a plus
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- Familiarity with retail account requirements such as EDI, routing guides, and compliance.
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- Experience cleaning up or migrating customer data.
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Ferrell Brand is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
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