Inside Sales Coordinator

The Newtown Athletic Club (NAC) is seeking a motivated and professional Inside Sales Coordinator to join our Membership Sales team. This role is the first point of contact for prospective members and plays a critical role in creating an exceptional first impression of the club.

As an Inside Sales Coordinator, your primary responsibility is to respond to inquiries and schedule club tours. You are not responsible for selling memberships or closing sales—your focus is on engaging prospects, booking tours, and ensuring a smooth handoff to our Senior Membership Advisors.

This position is ideal for someone who enjoys fast-paced communication, delivering great service, and being part of a high-performing team.
 

What You’ll Do

Respond to Membership Inquiries

Answer inbound calls, texts, and emails from prospective members

Provide a friendly, professional, and polished introduction to the NAC

Respond quickly and efficiently to new inquiries

Schedule & Confirm Club Tours

Book tours with our Senior Membership Advisors

Clearly communicate what guests can expect during their visit

Confirm appointments and reduce no-shows through thoughtful follow-up

Support a High-Performing Sales Team

Maintain accurate notes and activity in the CRM system

Ensure clean handoffs to the Membership Advisor team

Work collaboratively toward shared monthly goals

What We’re Looking For

Strong communication skills (phone, text, and email)

Professional, welcoming, and service-oriented demeanor

Organized and detail-focused

Comfortable working with CRM systems and high inquiry volume

Ability to thrive in a fast-paced environment

Experience in sales, hospitality, customer service, or concierge roles is a plus—but personality, professionalism, and reliability matter most.
 

Schedule

Staggered hours to support peak inquiry times (evenings/weekends included)
 

Compensation

Target annual earnings: approximately $40,000-60,000 (full-time equivalent)