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Inside sales/ CSR

Ace Handyman Services Jackson North

Ridgeland, MS

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JOB DETAILS
SALARY
$18–$21 Per Hour
SKILLS
Accounting, Auditing, Business Growth, Cellular Telephone, Communication Skills, Construction, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Detail Oriented, Franchise Management, General Handyperson, Health Insurance, High School Diploma, Inside Sales, Intuit Quickbooks, Leadership, Multitasking, On Site Support, Operational Support, Operations, Organizational Skills, Presentation/Verbal Skills, Pricing, Sales, Sales Support, Salesforce.com, Short Messaging Service (SMS), Team Lead/Manager, Team Player, Telephone Skills, Time Management, Track Customer Issues, Training/Teaching, Work From Home, Writing Skills
LOCATION
Ridgeland, MS
POSTED
25 days ago
Are you looking for a way to turn your communication, sales prowess, organizational strengths and customer-focused mindset into a rewarding career? Consider joining our TEAM at Ace Handyman Services! 


Ace Handyman Services is a nationally recognized brand in the home improvement and home repair industry. As our locally owned Madison Flowood business continues to grow, we are looking for a highly organized and motivated individual to join our office team in a key customer-facing role.


This position is a great opportunity for someone who can think critically, enjoys structure, accuracy, and meaningful customer interaction; and who takes pride in keeping things running smoothly behind the scenes. You’ll work closely with the general manager, and leadership team in a supportive, collaborative environment where your strengths are valued and your work makes a real impact every day.


Prior construction or trades experience is helpful, it will set you apart, and put you on the ground running. We will train the right person on our systems and processes using proven tools and support.


If this sounds like the career you’ve been looking for and your talents are aligned, let’s connect. 


Here are just some of the benefits you’ll enjoy: 


  • Work from home/office hybrid
  • Positive work environment
  • Competitive pay $18.00-$21.00/hr
  • Cell phone allowance
  • Access to Health Insurance
  • Dental
  • Vision
  • Paid Holidays
  • Vacation
  • 401K
  • Performance bonuses
  • Weekends Off
  • M-F 8:00am – 5:00pm
  • Advancement and growth opportunities
  • Regular performance views
 


 


Job Responsibilities


As an Inside Sales, Customer Service & Team Coordinator for our Ace Handyman Services Madison Flowood office, you will be responsible for managing customer communications, selling & booking jobs, supporting sales conversations, and coordinating schedules for our field team. Your role will include: 


  • Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner
  • Educating customers on our services, capabilities, pricing structure, and availability
  • Building estimates and guiding customers through service decisions primarily by phone, text, and email
  • Scheduling and coordinating jobs using our dispatching and scheduling software
  • Maintaining accurate customer records, job notes, and sales activities within our CRM system
  • Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected
  • Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail 
  • Communicating schedule updates and changes clearly with customers and field technicians
  • Working closely with the GM and leadership team to support smooth daily operations
  • Completing daily administrative and operational tasks using a structured checklist
  • Available to work locally between the hours of 8:00am – 5:00pm CST Monday- Friday.
Qualifications


The ideal candidate for this role brings a balance of inside sales skills, customer service, organization, and attention to detail. Qualifications include:


  • High school diploma or GED
  • 2+ years of experience in inside sales, customer service, scheduling, or a related role
  • Comfort speaking with customers on the phone and guiding conversations professionally
  • Strong organizational skills with close attention to detail
  • Ability to manage multiple tasks while maintaining accuracy
  • A positive, solution-focused approach to customer interactions
  • Willingness to learn new systems and adapt to technology
  • Strong written and verbal communication skills
  • Ability to work collaboratively as part of a small, close-knit team
Additional Experience (sets you apart)


  • Experience with CRM or field service management software (ServiceTitan preferred)
  • Inside sales or call-based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience
  • Prior experience in home services, trades, or a service-based business
  • QuickBooks or administrative accounting exposure

 


 


Work Schedule


  • Work From Home/Office Hybrid 
  • Monday through Friday
  • Business hours aligned with office operations
If you enjoy inside sales, supporting customers through clear communication, and working in an environment where your attention to detail truly matters, we’d love to learn more about you.


Please submit your resume and a brief cover letter for consideration.


 

Flexible work from home options available.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

About the Company

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Ace Handyman Services Jackson North

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