10-key (Tenkey) Numeric Keypad, Communication Skills, Corporate Policies, Credit Processing, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Distribution Services, Field Sales, Food and Beverage Industry, Inside Sales, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Processing, Pricing, Problem Solving Skills, Process Management, Product Pricing, Reporting Skills, Sales, Sales Support, Service Delivery, Team Player, Time Management, Transportation Routing, User Documentation
Customer Service / Inside Sales Support Representative
Overview
Cash-Wa Distributing, a proud division of Performance Food Group (PFG), is seeking a detail-oriented and customer-focused Customer Service / Inside Sales Support Representative to join our team. In this role, you will support assigned customer accounts, process orders, maintain pricing and product information, and deliver outstanding service to both customers and our sales team.
At Cash-Wa, we value teamwork, integrity, and a commitment to excellence in serving our customers across the foodservice industry.
Key Responsibilities
- Provide exceptional customer service to both internal teams and external customers
- Accurately process customer orders via phone and email in a timely manner
- Maintain order guides, pricing, and account details according to company guidelines
- Resolve customer concerns promptly and professionally
- Communicate effectively with customers, sales representatives, and internal departments regarding orders, products, and delivery routing
- Support outside sales associates in managing and growing customer accounts
- Generate reports, document customer interactions, and process credits as needed
- Balance customer needs with company policies to ensure successful outcomes
- Assist with manufacturer recall processes in coordination with customers and internal teams
- Cross-train to support the Will Call Desk as needed
- Perform additional duties to support team and organizational success
- 1+ year of customer service or sales support experience (phone-based preferred)
- Strong communication skills with the ability to interact professionally with customers and team members
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry skills (10-key)
- Strong attention to detail, organization, and problem-solving abilities
- Ability to multitask and thrive in a fast-paced environment
- Basic math skills required
- Distribution center or foodservice industry experience preferred
- Availability to work a rotating Sunday schedule (approximately every 4 weeks)
- Must pass a background check and pre-employment drug screen
Why Join Cash-Wa / Performance Food Group?
- Competitive pay and benefits package
- Opportunities for career growth
- Supportive, team-oriented work environment
- Stable and growing company in the food distribution industry
Equal Opportunity Employer
We are an Equal Opportunity Employer committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Reasonable accommodations are available for qualified individuals with disabilities during the application and interview process. Please contact Human Resources for assistance.