Join a Company Built on Precision, Innovation & More Than 140 Years of Excellence
A.T. Wall Company (Wall) is a proud member of ATW Companies, bringing more than 140 years of manufacturing expertise to customers around the world. Founded in Providence, Rhode Island in 1886, Wall began as a supplier to the jewelry industry and has evolved into a highly specialized manufacturer serving some of today’s most demanding markets.
Located in Warwick, Rhode Island, Wall is a leading supplier of seamless cold-drawn specialty tubing and a premier manufacturer of Metalform® magazines for 1911 pistols. As an ISO 9001:2015 registered custom manufacturer, we combine precision craftsmanship, advanced manufacturing capabilities, and a commitment to quality to deliver products our customers can depend on.
Our products support critical applications across Aerospace, Electronics, Telecommunications, Defense, Firearms, and Medical industries—markets where quality, reliability, and attention to detail matter.
Why A.T. Wall?
At Wall, you’ll be part of a company with a remarkable history and a forward-looking mindset. We value quality, innovation, customer relationships, accountability, and teamwork, and we take pride in the expertise and dedication of our employees.
Every day, our team works together to solve challenging manufacturing needs and deliver products that meet exacting industrial and scientific requirements around the world.
If you’re looking for an opportunity to build your skills, make an impact, and be part of a company where precision and people matter, we invite you to consider a role with A.T. Wall Company as an Inside Sales & Customer Service Manager
WHAT YOU'LL DO
- BUILD CUSTOMER RELATIONSHIPS - Develop strong customer partnerships, understand customer needs, respond to concerns, and support long-term customer retention.
- GROW EXISTING ACCOUNTS - Identify opportunities to increase sales, introduce products, expand applications, and strengthen relationships with existing customers.
- SUPPORT SALES & MARGIN PERFORMANCE - Help achieve established sales and profitability objectives while maintaining appropriate pricing and margin expectations.
- OWN QUOTING & ORDER MANAGEMENT - Ensure quotes are accurate and timely, opportunities are followed up, orders are entered correctly, and customer requirements are clearly communicated.
- SOLVE CUSTOMER ISSUES - Serve as an escalation point for customer concerns and coordinate with the appropriate teams to resolve service, quality, delivery, and other issues.
- CONNECT THE ORGANIZATION - Partner with Sales, Production, Quality, Engineering, Planning, Shipping, and other functions to ensure we deliver what we promise.
- LEAD & DEVELOP THE TEAM - Coach and support the sales administration/customer service team while establishing clear expectations for responsiveness, accuracy, accountability, and follow-through.
- IMPROVE HOW WE WORK - Identify opportunities to improve processes, communication, efficiency, order accuracy, and the overall customer experience.
- MEASURE WHAT MATTERS - Monitor key sales and customer service metrics, identify trends and opportunities, and provide meaningful information to support business decisions
WORK ENVIRONMENT
15-20% Travel Required
WHAT YOU BRING
- Bachelor's degree in business, sales, marketing, manufacturing, or related field preferred; equivalent experience considered.
- 5+ years of experience in inside sales, customer service, account management, or a related commercial role.
- Experience leading or supervising a customer service or inside sales team.
- Manufacturing, industrial, tubing, metal products, or engineered-product experience strongly preferred.
- Demonstrated experience managing existing customer relationships and identifying opportunities for account growth.
- Strong understanding of quoting, order management, pricing, and customer service processes.
- Ability to read and understand customer requirements, specifications, and technical information.
- Strong analytical, organizational, communication, and problem-solving skills.
- Experience with ERP systems.
- Ability to work effectively across multiple departments in a manufacturing environment.