Inside Sales, Customer Service Professional

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off

Inside Customer Service Pro- Make $18-21/hr + Bonus

• Indianapolis Location- Full-Time Position*

Are you the kind of person who can juggle multiple tasks while keeping customers happy? Do you take pride in being the go-to person who keeps everything running smoothly? At Honest Abe Roofing, we need an ambitious customer service professional who can handle our busy call center, manage our sales pipeline, and keep our crews moving.

What You'll Be Doing:

• Own our customer pipeline from first call to final inspection
• Be the friendly voice answering calls and converting them into appointments
• Track every lead in our CRM with military precision
• Send welcome packets and follow-up materials to new customers
• Keep our sales team's calendars full and organized
• Handle all the paperwork: estimates, contracts, and project files
• Run and manage our follow-up campaigns (emails, texts, and mailers)
• Turn problems into solutions before they become headaches

Measures of Success:

• Track daily call volume and conversion rates
• Manage multiple projects at once without dropping the ball
• Keep pipeline data updated and accurate
• Hit weekly appointment-setting targets
• Maintain high customer satisfaction scores

What's In It For You:

• Solid starting pay: $18-21/hr based on experience
• Full benefits package: Medical, dental, and vision
• Regular hours: Monday-Friday, 8am-4pm
• Real growth potential in a company that's expanding
• Learn the roofing business from the ground up
• Join a team that treats you like family

What You Need to Bring:

• High school diploma (minimum)
• Previous customer service experience (construction industry a plus)
• Previous inside sales experience handling inbound and outbound sales (Preferred)
• Sharp computer skills - especially Microsoft Office
• Experience with CRM systems is a big plus
• Rock-solid phone manner that puts customers at ease
• The drive to get things done right the first time
• A can-do attitude that doesn't quit when things get busy

Must-Have Traits:

• Detail-obsessed - nothing slips through the cracks
• Born organizer - you love creating order from chaos
• People person - you genuinely enjoy helping customers
• Problem solver - you find solutions without being asked
• Team player - you pitch in wherever needed
• High energy - you bring your A-game every day

Ready to Join the Team?

Email us your resume and cover letter. Include:

1. A short story about how you juggled multiple urgent tasks and kept everything moving

2. Your expected hourly rate

3. When you could start

Send to: will.hull@honestaberoofing.com

• Note: This is a busy office - email applications only, no phone calls please.*