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Inside Sales / Customer Service Representative

Pridestaff

Miami, FL

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JOB DETAILS
SALARY
$17–$19 Per Hour
SKILLS
Communication Skills, Consumer Electronics, Content Delivery/Distribution, Content Development, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Exceeded Sales Goal, High School Diploma, Identify Issues, Industry/Trade Analysis, Inside Sales, Interpersonal Skills, Leading Edge Technology, Microsoft Office, Multitasking, Needs Assessment, Online Chat, Online Communications, Order Processing, Performance Metrics, Photography, Presentation/Verbal Skills, Problem Solving Skills, Product/Service Launch, Promotional Programs, Purchasing/Procurement, Retail, Retail Sales, Revenue Growth, Sales, Team Player, Technology Sales, Telesales, Unmanned Aircraft Systems (UAS), Up-Selling, Video Production, Warehousing, Writing Skills, eCommerce
LOCATION
Miami, FL
POSTED
Today
Inside Sales / Customer Service Representative

We proudly stand as one of America's largest retailers offering a curated selection of the best and newest photography and videography gear from renowned brands including Sony, Canon, Nikon, Fujifilm, RED, Hasselblad, DJI, and more. We serve professionals, enthusiasts, and content creators by delivering expert guidance, exceptional customer service, and access to industry-leading products.
Location: Miami, FL 33122
Schedule: Mon - Fri 9:30AM-6:00PM

Position Summary

We are seeking a motivated, customer-focused Inside Sales / Customer Service Representative to join our growing team. This role is responsible for assisting customers with product inquiries, generating sales opportunities, processing orders, and delivering an outstanding customer experience across phone, email, chat, and online channels.

The ideal candidate is passionate about technology, photography, videography, and content creation, with a strong ability to build customer relationships and confidently recommend products that meet customer needs.

Key Responsibilities

Sales & Customer Engagement
  • Respond to inbound sales inquiries via phone, email, live chat, and website leads.
  • Identify customer needs and recommend appropriate photography, videography, lighting, audio, and content creation equipment.
  • Build and maintain strong relationships with customers, including professionals, businesses, and enthusiasts.
  • Upsell and cross-sell complementary products, accessories, warranties, and service plans.
  • Follow up on quotes, abandoned carts, and sales opportunities to maximize revenue.
  • Meet or exceed individual sales goals and performance metrics.

Customer Service
  • Provide exceptional support before, during, and after the sale.
  • Assist customers with order status, shipping inquiries, returns, exchanges, and product troubleshooting.
  • Resolve customer concerns professionally and efficiently while maintaining a positive customer experience.
  • Accurately document customer interactions and follow-up activities in CRM systems.
  • Collaborate with warehouse, purchasing, and technical teams to ensure customer satisfaction.

Product Knowledge
  • Maintain up-to-date knowledge of industry trends and products from leading brands such as Sony, Canon, Nikon, Fujifilm, DJI, RED, Hasselblad, and others.
  • Educate customers on product features, specifications, and compatibility.
  • Stay informed about new product launches, promotions, and inventory availability.

Qualifications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2+ years of inside sales, retail sales, customer service, or related experience.
  • Experience in consumer electronics, photography, videography, or technology sales is highly preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency with CRM systems, Microsoft Office, and online communication tools.
  • Strong problem-solving skills and attention to detail.

Preferred Qualifications
  • Knowledge of photography, videography, cameras, lenses, drones, lighting, audio equipment, or content creation tools.
  • Experience working in e-commerce or online retail environments.
  • Familiarity with brands such as Sony, Canon, Nikon, Fujifilm, RED, DJI, and Hasselblad.
  • Passion for photography, filmmaking, or content creation.

What We Offer
  • Competitive base salary plus commission opportunities.
  • Employee discounts on industry-leading photography and videography equipment.
  • Career growth and advancement opportunities.
  • Ongoing product training and professional development.
  • Collaborative, technology-driven work environment.
  • Health, dental, vision, and other benefits (where applicable).

Why Join Us?

You'll work with some of the most exciting technology and creative tools in the industry while helping photographers, filmmakers, businesses, and content creators bring their visions to life. If you're passionate about customer service, sales, and cutting-edge imaging technology, we'd love to hear from you.

Compensation / Pay Rate (Up to): $17.00 - $19.00 Per Hour

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/

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