A well-established, rapidly growing construction supply company is seeking a customer-focused Counter Sales / Customer Service Representative to join its team. This is an excellent opportunity for someone who enjoys building customer relationships, supporting outside sales efforts, and working in a fast-paced environment where every day is different.
The ideal candidate is organized, proactive, and passionate about providing exceptional service while helping drive business growth.
Provide outstanding customer service to walk-in, phone, and email customers
Prepare quotes, enter orders, and process customer payments
Build and maintain strong relationships with customers by understanding their needs and recommending appropriate products
Support outside sales representatives with quote preparation, order entry, product research, and submittal documentation
Assist with showroom merchandising by stocking and organizing inventory displays
Resolve customer concerns professionally and efficiently
Navigate ERP systems and Microsoft Office to manage customer information and orders
Contribute to a collaborative, team-oriented environment while helping achieve sales and service goals
Previous customer service, inside sales, or account management experience
Experience within the construction, building materials, concrete, or industrial supply industry is highly preferred
Strong communication and relationship-building skills
Self-motivated, organized, and able to prioritize multiple tasks
Comfortable working in a fast-paced environment with changing priorities
Ability to resolve customer issues with professionalism and urgency
Proficiency with Microsoft Office and experience using ERP systems
A positive attitude and strong team-first mentality
Competitive compensation based on experience
Comprehensive benefits package including medical, dental, and vision coverage
Life and supplemental insurance options
Generous paid time off
Ongoing training and professional development opportunities
Employee referral bonus program
A collaborative team culture with opportunities for long-term career growth
The opportunity to work for an organization that values work-life balance, employee development, and a supportive workplace culture
#INDEAST