Job Summary
Our client is a U.S. manufacturer of bearings and power transmission products serving industrial customers across North America.

Inside Sales and Customer Service

• Respond to customer and sales representative inquiries by phone and email.
• Provide product, pricing, availability, order status, shipping, and invoice support.
• Manage customer orders from receipt through invoicing, including entry, confirmation, changes, documentation, and accuracy review.
• Resolve order, pricing, quotation, shipping, and purchase order discrepancies.
• Coordinate with Production, Shipping, Engineering, and other departments on schedules, availability, technical needs, and shipment dates.
• Prepare routine quotations and route non-standard or technical requests as needed.

Returns, Sales Support, and Records

• Process Returned Goods Authorizations, credits, and supporting documentation.
• Research and help resolve shortages, shipping issues, billing questions, and customer concerns.
• Maintain accurate customer, order, quotation, pricing, sales territory, and commission records.

Front Office and Team Support

• Greet visitors, maintain visitor records, and provide front-office coverage.
• Support ERP implementation through testing, data review, issue identification, and feedback.
• Collaborate with coworkers and cross-functional teams to support customers and operations.
• Communicate workload concerns proactively and assist with other related duties as needed.

• 3+ years of B2B inside sales, customer service, sales support, or order management experience.
• Strong attention to detail, communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively.
• Willingness to learn products, pricing, procedures, and ERP systems.
• Proficiency with Microsoft Outlook, Excel, and other Office applications.

Preferred Qualifications

• Experience in manufacturing, industrial distribution, power transmission, or mechanical products.
• Experience with ERP, order management, quotations, invoices, returns, and credits.
• Familiarity with lead times, inventory, shipping terminology, and order fulfillment.