Inside Sales & Customer Support Specialist

QualiTech

Chaska, Minnesota

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JOB DETAILS

SKILLS

Animal Nutrition, Business-to-Business (B2B), Communication Skills, Competitive Research, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Quality, Detail Oriented, Develop Methodologies, ERP (Enterprise Resource Planning), Field Sales, Food Production, Food and Beverage Industry, Ingredient Selection, Inside Sales, Logistics, Market Tracking, Market Trend Analysis, Microsoft Office, Multitasking, Order Management, Order Processing, Problem Solving Skills, Product Pricing, Proposal Writing, Purchasing/Procurement, Regulations, Request for Proposals (RFP), Research & Development (R&D), Resolve Customer Issues, Sales, Sales Operations, Sales Strategy, Sales Support, Strategic Planning, Supply Chain, Team Player, Time Management

LOCATION

Chaska, Minnesota

POSTED

12 days ago

Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations of ingredients resulting in high quality, cost-effective and innovative products and services guided by our values.

World Class Customer Service

Uncompromising Quality

Family Feel/Professionally Run

We are looking for a dynamic, process oriented and customer service focused professional to join our team. If it sounds like you, this opportunity is for you.

The Inside Sales & Sales Support Specialist is the link between our customers, sales team, and operations. This role ensures that every customer interaction—whether it’s a virtual sale, quote, a complex order, or a technical inquiry—feels seamless, informed, and valued. Your work will directly influence customer satisfaction, repeat business, and the speed at which we can bring new food innovations to market.

Essential Duties and Responsibilities:

Oversee a portfolio of business selling products remotely.
Serve as the primary point of contact for inbound customer inquiries—providing product information, pricing, and order updates with accuracy and warmth.
Support the outside sales team by preparing quotes, proposals, and sample requests for food ingredients such as flavors, seasonings, and functional additives.
Manage and track orders from entry to delivery, coordinating with procurement, logistics, and quality teams to ensure on-time, in-spec shipments.
Maintain and update CRM & ERP records to ensure accurate customer data, sales activity tracking, and pipeline visibility.
Proactively follow up on leads, sample requests, and expiring contracts to drive conversions and renewals.
Collaborate with R&D and technical teams to address customer formulation questions and provide ingredient specifications.
Monitor market trends and competitor activity to share insights with the sales team for strategic planning.
Other duties as assigned.

Qualification Requirements:

2+ years of experience in inside sales, sales support, or customer service— preferably in the food ingredients or B2B food manufacturing industry.
Strong communication skills with the ability to translate technical product details into customer-friendly language.
Proficiency with CRM & ERP systems and Microsoft Office Suite.
Detail-oriented mindset with a knack for juggling multiple priorities without losing accuracy.
A collaborative spirit and a proactive approach to problem-solving.
Bonus: Familiarity with food ingredient regulations, labeling requirements, or supply chain processes.

Working Conditions

Position will be based at our Chaska, MN - Onsite

About the Company

QualiTech

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