Inside Sales Director
We are seeking an experienced Call Center Director to join our growing sales team. This role will manage all call center operations within our inside sales department, including quality assurance. If you are results-driven, well-organized, detail-oriented, and enjoy leading a team, this position will be a great fit for you.
What You'll Do:
Demonstrate leadership skills and act as a mentor to the team
Develop strategies to improve sales appointment scheduling
Ensure that the Inside Sales Call Center team is always in compliance with policies and guidelines
Monitor the performance of call center representatives and report data such as:
Time and attendance
Daily production
Total overall results
Build and maintain positive work relationships with team members
Train and develop team members for success
Coach employees as needed for improvement and growth as well as for compliance and quotas
Schedule and conduct new hire training, continuing training, and retraining sessions as needed
Research and be knowledgeable of key industry trends, tools, and processes to improve department efficiency as well as to stay aware of competitor offerings and prices
Collaborate with Sales Managers to establish goals and to develop tools and processes
Monitor calls with the help of the Quality Assurance Team to ensure compliance and quality
Resolve escalated customer complaints and grievances
Other duties as assigned
What You'll Bring to the Table:
3+ years of Call center management experience
Prior sales experience
Strong interpersonal and organizational skills
Effective leadership and coaching skills with proven ability to develop sales teams
Strong verbal and written communication skills
Excellent negotiation skills
Understanding of Microsoft applications and programs
Ability to meet strict deadlines and quotas
Total Rewards and Growth:
A role to kickstart your career in a growing company and professional industry
A great team environment with opportunities to volunteer in the community!
An uncapped opportunity to increase your income
Partial company-paid medical & dental for you and your family!
100% company-paid life, short-term and long-term disability benefits.
401(k) Safe Harbor plan with up to a 4% company match
Health Savings Accounts and/or Flexible Spending Accounts supported with company contributions.
Generous discretionary paid time off package with immediate eligibility.
Where You’ll Work:
Peachtree Corners, GA
Hybrid
Who is Payentry:
We offer human capital management services to employers throughout the US. Payentry. Our cloud based SaaS platform provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.
Payentry is an EEO Employer - M/F/Disability/Protected Veteran Status