Inside Sales Engineer

Position Summary

Responsible for providing inside sales and technical support for the Industrial Equipment Business Unit. Acts as a liaison between the division and our customers for order management and fulfillment as well as product support. Provides commercial and technical support to resolve customer questions and offer product recommendations. Establishes and maintains close relationships with all relevant internal functions and customer contacts.

Responsibilities

• Manage daily activities and order management issues to successful resolution while partnering with the sales team. Manage quality issues for returns with assigned authority level.
• Successfully manage incoming customer inquiries from multiple sources including email, chat, web inquiry, and phone and see them through to full resolution. Guide customers through online content so they can review available tools.
• Use SalesForce to manage interactions, leads, opportunities, and contacts.
• Assist with customer payment deductions within assigned authority level and supporting collections efforts.
• Exercise immediate judgement using established procedures when interacting with the customer.
• Learn the product lines and industry-specific tools in order to answer product questions and make recommendations.
• Negotiate and manage pricing changes in alignment with the business team.
• Support the sales forecasting process.
• Execute all account management duties for specifically assigned customers. Act as a back-up to Account Management staff as needed.

Qualifications

• Bachelor's degree in mechanical engineering or other related technical discipline and at least two years of related experience in engineering, sales, or customer support.

• Prior experience in SAP and/or SalesForce preferred.

Note: The essential functions above have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

All applicants applying for this position must be eligible to work in the United States, as we are an Electronic I-9 / E-Verify registered company. Employment is contingent upon successful completion of a background investigation and a pre-employment drug screening.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose \u2014 Enabling Engineering Breakthroughs that Lead to a Better Tomorrow \u2014 comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.