Inside Sales Engineer

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.

SUMMARY

This position will provide sales support to sales engineers, regional managers and the Makino Distribution Network.

ESSENTIAL DUTIES, RESPONSIBILITIES and AUTHORITIES

• Serve as alternate contact for customers and distributor sales reps when Regional Sales Manager or Direct Sales Engineer is not available.
• Provide a direct resource for SMQS quotation generation, machine availability, option availability, and shipment information for Regional Sales Managers, Direct Sales Engineers, SST and Distributor Sales (all Makino Sales Channels).
• Assist with ongoing training of All Sales Channels with Makino quoting software (SMQS3).
• Support SST and Independent Distributors with training on Makino's processes and support services.
• Assist Regional Sales Managers and Direct Sales Engineers with Saleslogix functions as needed.
• Serve as a liaison between sales and engineering to initiate, track and review special options quotations from engineering group, including MMC layouts
• Assist in planning and facilitation of customer visits to Makino Mason (including plant tours).
• Serve as a liaison to appropriate contacts in Japan & Singapore for initiating and coordinating special option quotations and information requests.

• Work closely with marketing, product, and engineering groups to stay abreast of current initiatives, product development, and product changes and communicate these to the sales organization.
• Assist Regional Managers and Direct Sales Engineers by interfacing with service organization for resolution of open service issues to drive prompt closure.
• Research technical information for all Makino Sales Channels. This includes (but is not limited to): Engineering Bill of Material, SAP, Metrix, Sales Files, Makino Intranet Sites (worldwide), and SharePoint
• Help with preliminary and final ODS preparation and submittal.
• Create HMC/VMC/EDM stock quotes in support of Master Production Scheduler.
• Mark and maintain Machine Availability List.
• Confirm lead times of machine and options based on quoting activity for a specific customer inquiry.
• Attend various sales meetings.

• Operation/maintenance or other technical experience with CNC machining centers
• Self-starter, with little need for supervision
• Analytical, with excellent problem solving skills
• Excellent written and verbal communication skills
• Strong people skills with the ability to work in teams and among the various internal Makino groups.
• Ability to operate as an advisor to the all Makino Sales Channels, creating/suggesting solutions
• Attentiveness to mathematical detail
• Strong ability to prioritize, and operate efficiently amid numerous interruptions
• Proficient in Microsoft Word, Excel and Powerpoint.
• Understanding of each functional group within Makino
• Strong desire to learn Makino's products and services.
• SMQS and SAP experience preferred