Client Support Representative (Inside Sales)

Location: Glen Mills, PA
Compensation: Competitive Base Salary + Performance Incentives

About the Opportunity

A growing and innovative company in the architectural and construction products industry is seeking a Client Support Representative (Inside Sales) to join its team in Glen Mills, PA. This organization is a recognized leader in specialty architectural products, providing innovative solutions for commercial construction projects across the country.

This role is ideal for someone who enjoys working with customers, supporting a sales team, coordinating project details, and delivering an exceptional client experience from initial inquiry through final delivery.

Position Summary

The Client Support Representative serves as a critical member of the sales team by providing outstanding customer service, preparing project estimates and quotations, coordinating orders, and ensuring customers receive timely communication throughout the sales process. This position offers the opportunity to work in a collaborative, fast-paced environment while contributing directly to the company's continued growth.

Key Responsibilities

Customer Service

• Deliver an exceptional experience for customers and prospective clients.
• Respond promptly to customer inquiries, questions, and requests.
• Build strong relationships by providing consistent communication and support.

Sales Support

• Partner with the outside sales team to support business development efforts.
• Prepare detailed material takeoffs using estimating software.
• Create accurate and timely quotations for customers.
• Follow up on outstanding quotes and maintain detailed CRM records.
• Provide product information and technical documentation as needed.
• Maintain accurate customer records within the CRM and accounting systems.

Order Coordination

• Process customer orders from purchase through delivery.
• Generate packing slips and coordinate shipments with warehouse and freight partners.
• Track deliveries and proactively communicate shipment updates to customers.
• Ensure orders are completed accurately and on schedule.

Sample & Marketing Support

• Coordinate product sample requests for architects, contractors, and customers.
• Ensure samples are prepared and delivered promptly.
• Assist with monthly customer marketing communications and email campaigns to maintain brand awareness.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organizational and multitasking abilities.
• High attention to detail and commitment to customer satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM software and Microsoft Office.
• Construction, building materials, or architectural product knowledge is preferred but not required.
• Positive attitude, strong work ethic, and a team-oriented mindset.

Compensation & Benefits

• Competitive base salary
• Performance-based incentive program
• Paid Time Off
• Monthly vehicle allowance
• Opportunity for career growth with a rapidly expanding organization

Sales Incentive Program

In addition to base compensation, this position offers a performance-based incentive program on material sales:

• Achievement up to 100% of sales goal: Base salary
• 100% 125% of sales goal: 1.5% commission
• Over 125% of sales goal: 2.0% commission

Apply Today

If you're looking for an opportunity where you can combine customer service, sales support, and project coordination while growing your career with an established and expanding company, we'd love to hear from you.