Business Growth, Communication Skills, Cross-Selling, Customer Satisfaction, Customer Support/Service, Customer Training, Exceeded Sales Goal, Field Sales, Gross Margin, HVAC, Inside Sales, Multilingual, Multitasking, Plumbing, Presentation/Verbal Skills, Problem Solving Skills, Product Costing, Profit & Loss, Purchasing/Procurement, Request for Information (RFI), Resolve Customer Issues, Revenue Growth, Sales, Sales Promotions, Spanish Language, Time Management, Track Customer Issues, Transaction Processing/Management, Up-Selling, Writing Skills
Founded in 1945, Northeastern Supply, Inc. began as a group of converted row houses in downtown Baltimore, Maryland. Today, the company employs over 300 people and operates in more than 40 locations across Maryland, Pennsylvania, Delaware, Virginia, and West Virginia. Northeastern Supply is recognized as one of the fastest-growing businesses in the plumbing, HVAC, and water systems sectors in the Mid-Atlantic region.
We are currently seeking an inside salesperson to join our dynamic team in Harrisonburg, VA.
Job Summary:
The inside sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
Job Responsibilities:
- Recommend alternate products based on cost, availability or specifications.
- Present price, credit and terms in accordance with standard procedures and customers’ profitability profile.
- Accurately process customer transactions such as orders, quotes and returns
- Provide accurate information regarding availability of in-stock items
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery
- Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
- Fill requests for catalogs, information or samples Setup and maintain customer files Communicate to the purchasing department unexpected increases or decreases in demand for products
- Perform other duties as assigned
Qualifications:
- Minimum 2-3 years work experience – Inside Sales, Customer Service.
- Strong customer service and/or problem solving skills
- Must be results oriented and willing to be accountable for results
- Good written and oral communication skills
- Ability to organize and manage multiple priorities
- Available to work weekday or weekend overtime as required
- Bilingual Skills (Spanish) are desirable
Physical Requirements:
- Ability to lift up to 75 pounds.
- Requires long periods of sitting.
- Frequent stooping, squatting, stretching and lifting are required to reach inventory items.
- The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.