The inside sales role is designed to really be the day to day account manager for a set amount of clients after being fully trained. The outside sales team prospects and brings in clients, the inside sales role is designed to take the orders, service the orders, and provide support on their orders
Responsibilities
communicate with customer to assess needs (lots of it by email, only some phone and almost none in person)
evaluating and reporting inventory information to customers
communication with outside representatives to coordinate customer service and miscellaneous support
creation of sales orders and work orders
Skills/Qualifications
attention to detail and accuracy
organized
courteous customer service
fluent in Excel
very comfortable with Outlook and professional email etiquette
some experience using a CRM would be helpful
able to handle stress and large workloads
steel industry experience is a definite plus, but not required