Inside Sales - Instrumentation & Automation

Inside Sales Representative – Instrumentation & Automation
Full-Time | Non-Exempt | Reports to: Inside Sales Manager | Philadelphia, PA

Quarterly bonuses - $2,000  |   This may raise annual compensation $78k - $85k

Are you a technically savvy sales professional who thrives on delivering exceptional customer experiences? Do you enjoy being the go-to resource for product expertise and solutions? If so, our client wants to meet you.

Our client is seeking a driven Inside Sales Representative to support their growing Instrumentation and Automation division. In this role, you’ll combine technical knowledge with relationship-building skills to support customers and partner closely with outside sales teams to deliver results.

Why This Role Stands Out

• High-impact role supporting industrial and automation solutions
• Collaborative team environment
• Opportunity to grow within a dynamic, customer-focused organization

What You’ll Do

Customer Service & Sales Support

• Process customer orders via phone, email, and fax
• Provide pricing, order status updates, and product information
• Recommend technical specifications and solutions to meet customer needs
• Support outside sales representatives with timely, accurate information
• Build strong vendor relationships to ensure customer satisfaction
• Assist with light shipping/receiving or counter support where applicable

Problem Resolution

• Act as a key liaison in resolving order and product issues
• Identify customer concerns and provide effective solutions
• Follow escalation procedures when necessary to ensure quick resolution

Administrative & Transactional Excellence

• Enter and manage orders, quotes, returns, and credits
• Research product availability and coordinate replenishment
• Maintain accurate, organized records of all customer interactions

What You Bring

• 4+ years of experience in industrial distribution, manufacturing, or fluid power products
• Extensive phone-based customer service experience
• Background in inside sales, purchasing, sourcing, or replenishment preferred
• Strong proficiency in Microsoft Word, Excel, and Outlook
• Clear written and verbal communication skills
• Self-motivated, proactive, and solution-oriented mindset
• High School Diploma or GED required (additional education is a plus)

Who Thrives Here

Professionals who:

• Enjoy solving technical challenges
• Take pride in delivering outstanding service
• Communicate confidently and professionally
• Excel in a team-focused environment
• Take initiative and ownership of their work

Our client is an Equal Opportunity Employer committed to creating an inclusive workplace where all individuals are respected and supported.

If you’re ready to join a company where your expertise makes a real impact and your career can grow, apply today. Opportunities like this don’t stay open for long.

To comply with some state laws, the annual base salary range for this position has been provided. The range given is broad and should be considered as a guideline only. Our client will consider a candidate’s work experience, education/training, key skills, the salaries of current employees in similar roles, and other factors when extending an offer.

Applicants must be authorized to work for any employer in the US. Hiring company is unable to sponsor or take over sponsorship of an employment Visa at this time.