Inside Sales Manager

Inside Sales Manager

The Reynolds Company (TRC)

Location: Houston

Position Summary

The Inside Sales Manager is responsible for leading the inside sales team to deliver exceptional customer service, drive profitable sales growth, and support the branch's overall business objectives. This role develops and coaches team members, oversees daily sales operations, manages customer relationships, and collaborates closely with outside sales, operations, supplier partners, and branch leadership to maximize customer satisfaction and business performance.

The Inside Sales Manager creates a high-performance culture by developing talent, improving processes, and ensuring consistent execution of company initiatives.

Primary Responsibilities

• Leadership & Team Development- Recruit, develop, coach, and retain a high-performing inside sales team.- Conduct regular one-on-one meetings, performance evaluations, and coaching sessions.- Establish clear performance expectations and accountability for sales goals and customer service metrics.- Foster a collaborative, customer-focused culture built on teamwork and continuous improvement.- Identify training needs and coordinate professional development opportunities.
• Sales Management- Drive profitable revenue growth through proactive customer engagement and account development.- Monitor sales activity, quoting performance, conversion rates, and customer responsiveness.- Review daily sales opportunities and ensure timely follow-up on quotations and customer inquiries.- Support strategic account planning in partnership with outside sales representatives.- Assist in identifying cross-selling and upselling opportunities across the product portfolio.
• Customer Experience- Ensure customers receive accurate quotations, order processing, and technical support.- Resolve escalated customer issues quickly and professionally.- Maintain strong relationships with key customers and supplier partners.- Promote a culture of responsiveness, urgency, and customer satisfaction.
• Operational Excellence- Manage daily workflow and workload balancing within the inside sales team.- Collaborate with warehouse, purchasing, project management, and branch operations to ensure efficient order fulfillment.- Ensure compliance with company policies, pricing guidelines, and operational procedures.
• Financial Management- Support achievement of branch sales and gross margin objectives.- Monitor pricing consistency and quote profitability.- Review sales reports and key performance indicators to identify opportunities for improvement.- Assist with inventory planning and product mix optimization in coordination with purchasing.
• Supplier & Product Support- Partner with supplier representatives to increase product knowledge and sales opportunities.- Coordinate product training for inside sales personnel.- Support strategic supplier initiatives and promotional programs.

Technical Skills

• Proven leadership and coaching abilities Excellent communication and interpersonal skills Strong customer relationship management
• Sales forecasting and pipeline management
• Financial acumen with understanding of margin management Conflict resolution and problem-solving skills
• Strong organizational and time management abilities Proficiency with Microsoft Office, and ERP systems
• Ability to prioritize multiple responsibilities in a fast-paced environment

Success Profile

The successful Inside Sales Manager: - Leads by example.- Develops people and builds strong teams.- Creates accountability while maintaining a positive culture.- Communicates effectively across all levels of the organization.- Makes data-driven decisions.- Partners effectively with outside sales and operations.- Focuses on delivering an exceptional customer experience.- Drives continuous improvement in processes and performance.- Demonstrates integrity, professionalism, and a commitment to company values.

Working Relationships

This position works closely with:- Outside Sales Representatives- Inside Sales Representatives- Project Managers- Operations and Warehouse Teams- Purchasing- Supplier Representatives- Regional Sales Leadership- Key Customers

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.