Inside Sales Manager

Inside Sales Manager

Summary:
The Inside Sales Manager supports smaller accounts that are not assigned to Account Managers and is responsible for growing customer relationships by providing commercial and technical guidance and coordinating cross-functional activities to foster growth, retention, and customer satisfaction.

 

Primary Responsibilities:
1. Provide customer support, including product selection guidance, application support, and coordination with Engineering.
2. Build and maintain strong relationships with existing customers to support retention, growth, and customer satisfaction.
3. Maintain and qualify the active customer list, evaluating whether they should be house accounts or classified in another category.
4. Resolve customer issues related to quality, delivery, service, and overall account support.
5. Manage customer Engineering Requests, Customer Deviations, and Return Material Authorizations through timely coordination, follow-up, and communication.
6. Support pricing strategy, customer negotiations, quote development, and sales forecasting for house accounts.
7. Conduct customer visits as required based on account size, strategic importance, current projects, growth opportunities, risks, and competitive threats.
8. Make occasional visits to Morrison’s manufacturing plants to review markets, customers, projects, production priorities, and relevant manufacturing activities.
9. Stay informed of industry trends, technology shifts, competitive activity, regulatory changes, and emerging customer requirements.
10. Document customer activity through timely and accurate call reports, account updates, and internal communication.
11. Assist Morrison’s Accounts Receivable and Customer Service teams in resolving invoices, payments, orders, and other service-related issues.
12. Represent Morrison at trade shows, customer meetings, and other industry events as needed.

 

Supervisory Responsibility:
None required.

 

Travel:
Some travel is required for customer visits, plant visits, trade shows, and other business needs.

 

Confidentiality:
This position requires regular handling of customer proprietary product information and confidential company information, including cost data, pricing, margin data, account strategies, and related business information.

Experience Required:
5 years of effective industrial sales, technical sales, application engineering, or related customer-facing experience preferred; equivalent experience may be considered.

 

Education Required:
A technical or business degree in a related discipline is preferred. Relevant industry experience, product knowledge, or technical training may be considered in lieu of a degree.